Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alan Thomas

Irving,TX

Summary

Dynamic healthcare professional with extensive experience in patient access services at Carrollton Regional Medical Center, specializing in patient registration, insurance verification, and delivering seamless patient experiences. Known for reliability, discretion with sensitive information, and a strong, patient-focused approach in fast-paced environments. Also skilled in operating multi-line PBX systems, enhancing interdepartmental communication, and maintaining excellent telephone etiquette.

Overview

5
5
years of professional experience

Work History

Access Service Representative

Carrollton Regional Medical Center
03.2021 - Current
  • Provided customer support by addressing inquiries and resolving issues promptly.
  • Assisted in scheduling appointments and managing access to services effectively.
  • Learned to navigate electronic health records systems to retrieve patient information accurately.
  • Collaborated with team members to streamline communication processes and enhance service delivery.
  • Extensive experience with medical record systems including Medsphere, Carevue, and RCM, as well as insurance verification platforms such as Waystar, Availity, MyAbility, Inovalon, Novitasphere, and TMHP (specific to Texas Medicaid).
  • Assisted patients with financial inquiries, working collaboratively to identify solutions that met both their needs and the organization''s requirements.
  • Adapted quickly to new technologies and procedures, contributing to operational efficiency.

PBX Operator / Room Control Operator

Carrollton Regional Medical Center
07.2022 - Current
  • Operated multi-line PBX system to manage incoming and outgoing calls efficiently.
  • Assisted in training new operators on call routing procedures and customer service protocols.
  • Maintained accurate records of calls, messages, and inquiries for efficient follow-up.
  • Coordinated communication between departments to enhance interoffice collaboration and efficient assignment of rooms.
  • Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
  • Ensured compliance with company policies while managing sensitive information during calls.
  • Implemented process improvements for call handling that increased operational efficiency.
  • Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
  • Ensured the timely resolution of any technical issues with PBX systems by collaborating with IT support staff and vendors.

Education

Associate of Arts - Information Technology

Dallas College
Dallas, TX
12-2026

High School Diploma -

Believers Church Residential School
Thiruvalla, Kerala, India
04-2020

Skills

  • Operating switchboards
  • Telephone operations
  • Answering questions
  • Strong telephone etiquette
  • Work prioritization
  • Call monitoring
  • Call routing
  • Making appointments
  • Interdepartmental coordination
  • Managing phone systems

Accomplishments

  • Achieved maximum co-pay rate consistently through effectively helping with collections.
  • Documented and resolved missing demographics through an audit, which led to patient tracking and verification.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • High success rates in insurance verification and collections, even during system maintenance and downtime.

Timeline

PBX Operator / Room Control Operator

Carrollton Regional Medical Center
07.2022 - Current

Access Service Representative

Carrollton Regional Medical Center
03.2021 - Current

Associate of Arts - Information Technology

Dallas College

High School Diploma -

Believers Church Residential School

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