Alan Tostado

• Work with Computerized Maintenance Management System ,manage and update records, including equipment work orders, service records, and vendor coordination for equipment maintenance.

• Coordinate equipment scheduling with internal teams and external vendors, track monthly PMs, and generate client-specific reports.

• Provide excellent customer service by responding to service requests updates, addressing concerns, and ensuring timely resolution.

• Support safety initiatives by maintaining work instructions, conducting PPE assessments, and adhering to SOPs and best practices.

• Manage day-to-day office operations such as organizing correspondence, managing incoming calls and creating business records.
• Vendor management
• Lead supply purchases and inventory management for office operations and equipment maintenance.
• Managed client communications and expectations
• Handled all business inquiries
• Managed travel arrangements
• Handled payroll
• Worked on some of the accounting and keeping the business's books up to date using my working knowledge of quickbooks.
• Kept all licenses and insurance policies up to date.

• Managed sales team performance and provided effective training to help reach targets.
• Lead customer service and provided an experience to all guests.
• Exceeded specific team goals and resolved issues, partnering with upper management team to share and implement continuous improvements.
• Presented updated floor plans and design strategy to shop management.
• Developed creative visual merchandising campaigns to promote older inventory.
• Promoted new product releases and limited edition items to drive sales.