ALAN TUMMINELLO
Annapolis,MD
Summary
Experienced retail manager with focus on efficiency, customer satisfaction, and associate development. Dedicated to improving operational processes while maximizing efficiency and controlling cost.
Overview
17
17
years of professional experience
Work History
Customer Service
Giant Food
01.2009 - 01.2014
- During my first five years with Giant, I climbed from entry level courtesy clerk to cashier to customer service. My duties included serving customers, promoting programs such as the USO, Childhood Cancer Foundation, and Hunger Box campaigns. As a customer service clerk and store closer, I learned to provide excellent customer service to our customers, and solve problems throughout the store. I also learned that every interaction between associate and customer can mean the difference between keeping a customer and sending them to a competitor.
Assistant Front End Manager
Giant Food
01.2014 - 01.2015
- As AFEM I learned to order supplies, write schedules, solve problems relating to store operations and make decisions that affect the store as a whole. I learned through practice how to maintain supply levels and control cost for my department, while maintaining a proper level of supplies, and merchandising front end product. Becoming a manager taught me to lead others and coach my team.
Front End Manager
Giant Food
01.2015 - 01.2020
- In moving from Assistant to Department Manager, I learned how to lead a successful department. Through delegation, I used what I had previously learned and assigned tasks to my assistant as well as my Front-End team. Being responsible for the schedule taught me the organizational and interpersonal skills needed to create a better place to work for my associates. I utilized KPIs such as Items/Minute and productivity metrics, as well as my store’s NPS scorecard to coach my team to provide the best customer experience possible. As a FEM I was selected to open store 2312, this allowed me to help with hiring, scheduling and setting up a brand-new store.
Special Project – Giant Pickup Trainer
Giant Food
01.2019
- In 2019, I helped to successfully roll out over a dozen Giant Pickup Locations. This allowed me to be a part of taking our company into a new part of the market, eCommerce. I helped to set up the new department including assisting with creating new processes and policies, manage supplies and scheduling, cross-train managers, and train over 100 associates for GPU.
Customer Service Manager
Giant Food
01.2020 - Current
- I was promoted from a Frontend manager to a Customer Service Manager (Assistant Store Manager). In this role I took on the responsibilities of managing the entire store in the store manager’s absence. I am responsible for balancing schedules to budget while maintaining productivity, hiring, training and development of department managers, store operations, and a strong focus on frontend and giant pickup customer service.
Education
High School Diploma - Advanced Placement in multiple disciplines including Statistics, Mathematics, English and Science
Annapolis High School
Annapolis01.2012
Skills
- Team Leadership
- Training & Development
- Process Optimization
- Merchandising
- Supply Management
- Associate Relations
- Sales & Promotion
- Cost Reduction
- Special Projects
- Proficient in Microsoft Office and Google Applications
ACTIVITIES
In my spare time I like to learn how to renovate my house and improve myself. I enjoy online gaming and watching movies and television. I enjoy eating at new restaurants and learning to cook. I often share recipes with my regular customers and passing them on to my friends and family.
Timeline
Customer Service Manager
Giant Food
01.2020 - Current
Special Project – Giant Pickup Trainer
Giant Food
01.2019
Front End Manager
Giant Food
01.2015 - 01.2020
Assistant Front End Manager
Giant Food
01.2014 - 01.2015
Customer Service
Giant Food
01.2009 - 01.2014
High School Diploma - Advanced Placement in multiple disciplines including Statistics, Mathematics, English and Science
Annapolis High School