Alan Vallard
Iowa City,IA
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Custodian
University of Iowa Hospitals and Clinics
06.2022 - Current
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
Customer Service Representative - Agent
Colony Brands Inc
10.2021 - 06.2022
- Responded to over 150 daily customer requests for products, services, and company information.
- Answered 200 customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Discord Server Marketing and Managing
Self-Employed
06.2016 - 12.2021
- Managed marketing campaigns to cultivate brand awareness and drive website traffic.
- Monitored and optimized advertising campaigns using Google, Facebook and Bing.
- Masterminded highly successful digital strategies for various platforms to attract customer engagement.
- Maintained a Community Discord Server holding over 13,000+ active users for entrepreneurship and content creation.
- Performed the role of a YouTube community as a Mentor and Manager for multiple content creators.
- Advanced multiple brands and content creators using my platform to promote viewership and interaction.
- Maintained teams of moderators to help keep community guidelines up to date and security measures.
Market Associate
Fareway
05.2019 - 09.2021
- Kept 6 meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
- Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
- Used proper sanitation and food safety techniques to prevent food contamination and illness.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Assisted customers with special requests to meet needs and make shopping experiences more pleasant.
- Prepared and packaged meat products by cutting and grinding meat to customer specifications.
- Cut meats to customer specifications and answered questions about specialty products.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
Lister
IC Electronics
06.2017 - 04.2018
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Managed customer service inquiries and complaints for customer satisfaction.
- Uploaded over 100 digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Installed and configured new devices and system components.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Examined products for imperfections and defects.
- Maintained over 200 phones daily within proper evaluation of usage and defectiveness
- Established and updated online ads for products using retailers such as Ebay and Amazon.
Agent
Mass Markets
06.2016 - 09.2016
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded and updated customer information in online systems.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Built relationships with customers using strong persuasion and active listening skills.
- Called prospective customers in designated market area to qualify leads.
- Completed daily and weekly sales reporting using assigned tools.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Recorded contact information of customers and potential customers in internal database.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Courtesy
Fareway
10.2014 - 07.2016
- Resolved customer complaints to full satisfaction of customer.
- Presented favorable impression in dress, personal hygiene and business attitude.
- Scanned, packed and assisted in loading grocery items into customer cart.
- Performed other duties such as collecting carts and product and bag restock.
- Communicated customer requests or comments promptly to management.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Labeled, stocked and inventoried department merchandise, checking product quality to promote freshness, review sell-by dates and taking appropriate action to discard expired product.
- Stocked shelves and organized merchandise displays for easy retrieval.
Skills
- Efficient Typing Skills
- Computer knowledge - Advanced
- Microsoft Word
- Google Drive
- Adobe Photoshop
- Canva
- Graphic Design
- Advertisement Management
- Social Media Managing
- Project Management
- Microsoft Outlook
- Discord
- Staff Education and Training
Affiliations
- LifeChurch
Additional Information
Safety & Security Serve team for LifeChurch 2023 - Current
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
EDUCATION
2017
Highschool Diploma
Iowa City Highschool, Iowa City, IA
- Extracurricular Activities: IJAG Career Leadership Academy 2015-2016
Timeline
Custodian
University of Iowa Hospitals and Clinics
06.2022 - Current
Customer Service Representative - Agent
Colony Brands Inc
10.2021 - 06.2022
Market Associate
Fareway
05.2019 - 09.2021
Lister
IC Electronics
06.2017 - 04.2018
Discord Server Marketing and Managing
Self-Employed
06.2016 - 12.2021
Agent
Mass Markets
06.2016 - 09.2016
Courtesy
Fareway
10.2014 - 07.2016