Alan Vasquez
Charlotte,NC
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining operations at Papa John's Pizza. Excelled in team leadership and problem-solving, significantly improving delivery efficiency. Skilled in cash handling and customer service, adept at fostering positive relationships and ensuring financial accuracy. Demonstrates a quick learning ability and a commitment to excellence in fast-paced environments. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
5
5
years of professional experience
Work History
Pizza Delivery Driver
Papa John's Pizza
01.2023 - Current
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
Full-time Sales Associate
Simply Southern
01.2022 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Shift Leader
SKECHERS Factory Outlet
09.2019 - 04.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Education
Associate of Applied Science - Simulation And Game Development
Central Piedmont Community College
Charlotte, NC05.2025
High School Diploma -
Olympic High School
Charlotte, NC06.2020
Skills
- Customer Service
- Memory Skills
- Payment Collection
- Quick Learner
- Excellent people skills
- Time Management
- Teamwork and Collaboration
- Problem-solving skills
- Positive Attitude
- Cash Handling
- Team Leadership
Languages
Spanish
Elementary
Italian
Elementary
Timeline
Pizza Delivery Driver
Papa John's Pizza
01.2023 - Current
Full-time Sales Associate
Simply Southern
01.2022 - 11.2023
Shift Leader
SKECHERS Factory Outlet
09.2019 - 04.2021
Associate of Applied Science - Simulation And Game Development
Central Piedmont Community College
High School Diploma -
Olympic High School