Alan Weierman
London,KY
Summary
Seasoned driver possessing exemplary safety record and in-depth knowledge of DOT regulations. Skilled in navigating long-haul routes, safely loading and unloading cargo. Committed to providing excellent customer service and delivering freight on time. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Dispatcher/ CDL A Relief Driver
Dirty Deeds Land Development
01.2018 - 01.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 15 fleet vehicles as well as 20 contract drivers.
- Maintained professional relationship with mines, asphalt plants, receivers and drivers to increase trust, reliability and rapport.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
- Tracked and monitored vehicle performance and maintenance.
- Managed customer accounts and invoicing.
- Received new orders, prepared documentation, and assigned personnel.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Project Superintendant
Dirty Deeds Land Development
06.2009 - 11.2018
- Handled scheduling of subcontractors and staff to complete projects within required timeframes.
- Conducted regular site inspections to assess progress, address issues, and maintain quality control throughout the project lifecycle.
- Worked with inspectors, workers and unions, to conduct weekly status updates.
- Monitored project milestones and adjusted scheduling to meet deadlines.
- Established transparent communication channels between stakeholders, ensuring timely updates on project progress and milestones achieved.
- Conducted walk-throughs with clients prior to project close, completing punchlists and answering all questions.
- Oversaw selection, procurement and allocation of building materials and equipment.
- Fostered strong relationships with clients through excellent customer service skills and responsiveness during all phases of the construction process.
- Collaborated closely with architects, engineers, and other professionals to deliver high-quality results on time and within budget.
- Developed and maintained relationships with contractors, sub-contractors and stakeholders to support successful project completion.
- Coordinated planning, scheduling and successful execution of multiple large-scale construction projects.
- Ensured compliance with industry regulations and standards for all completed projects.
- Coordinated power equipment use and maintenance to create safe working environment, limit accidents, and prevent damages.
- Managed budgets and financial resources to ensure cost-effective execution of construction projects.
- Participated in project budget and cost control measures, tracking progress and making necessary financial adjustments to meet company goals.
Commanding Officer/ Corps of Cadets
Southeastern Military Academy
07.2000 - 04.2019
- Maintained high morale within the unit by recognizing exemplary work performance contributing towards a cohesive and dedicated team.
- Adapted quickly to evolving situations, demonstrating flexibility in managing unforeseen challenges during critical missions.
- Established strong relationships with external partners to facilitate cooperation and support during joint operations.
- Developed personnel through targeted training programs, resulting in improved skill sets and increased productivity.
- Enhanced team performance by implementing effective communication strategies and fostering a collaborative environment.
- Contributed valuable insights during strategy meetings leading to well-informed operational plans.
- Fostered change through sharing thoughts, feelings and rationale so that others understood personal and organizational positions.
- Demonstrated support of policies and procedures established by organization.
- Championed innovative solutions to complex problems, enhancing the overall capabilities of the organization.
- Ensured compliance with internal policies and procedures as well as relevant regulations governing military operations.
- Participated in strategic planning and public relations.
- Led successful missions, demonstrating strong decision-making skills and strategic planning abilities under pressure.
- Evaluated unit performance regularly, identifying areas for improvement and implementing necessary changes.
- Mentored junior officers, providing guidance and support in their professional development and leadership growth.
- Promoted a positive organizational culture that fostered teamwork, resilience, and commitment to excellence.
- Enhanced professional growth and development through meetings and educational programs.
- Streamlined operational processes for increased efficiency and effectiveness within the unit.
- Delivered accurate reports on time, enabling key stakeholders to make informed decisions promptly.
- Coordinated with law enforcement agencies to respond to security incidents and emergencies.
Adminsitrator
Victory Childrens' Home
12.1987 - 06.1999
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Entered and maintained departmental records in company database.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Generated reports to suggest corrective actions and process improvements.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
- Coordinated with human resources department to handle payroll and personnel databases.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
Human Resources Executive
Brinkhaven Ministries
09.1982 - 11.1987
- Introduced flexible work arrangements that improved productivity while supporting employee work-life balance.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Directed hiring and onboarding programs for new employees.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Partnered with department heads to address staffing needs, optimizing talent acquisition efforts.
- Managed employee relations issues effectively, resolving conflicts professionally and efficiently.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
- Optimized payroll processes for increased accuracy and timely compensation delivery to employees.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Managed benefits administration, ensuring accurate and timely delivery of services to employees.
- Bolstered company culture with the introduction of employee engagement events and activities.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Reduced turnover rates by developing comprehensive onboarding and training programs.
- Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
- Met with employees annually for progress reviews and performance assessments.
- Educated employees on company policy and kept employee handbook current.
- Enhanced employee satisfaction by implementing targeted HR programs and initiatives.
- Structured compensation and benefits according to market conditions and budget demands.
- Designed robust compensation and benefits packages to attract top employees.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Designed and implemented multi-state-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
- Led change management initiatives during organizational restructuring or merger situations.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Developed succession plans and promotion paths for staff.
- Oversaw legal compliance matters related to employment law, minimizing risk exposure for the organization.
Education
Associate of Arts - Business Administration And Management
Center For Degree Studies
Pennsylvania06.1993
No Degree - Child Development And Psychology
Malone University
Canton, OH05.1983
Skills
- Heavy Equipment Operation
- Vehicle inspections
- Safe Driving Practices
- GPS Navigation
- Vehicle Inspection
- Vehicle maintenance,repair and Maintenance knowledge
- Load Management
- Dispatching procedures
- Data Entry
- Stress Tolerance
- Schedule Management
- Route Planning
Certification
- Safety of Underground Storage Tanks, Thompson Gas - 2020
- Defensive Driving, State of Florida - 2018
- Underground Structures, Special Forces Construction/ Contractor Board - 2018
- Structure Demolition, City of Port St Lucie - 2017
- Erosion and Sediment Control, CWR - 2020
- Safety for Railroad Crossing Construction, HSR Contractors - 2022
- Truck Dispatch Training, Agape Transportation - 2019,2020, 2021
- OTR Freight Dispatching, Freight Brokers Course - 2019
Timeline
Dispatcher/ CDL A Relief Driver
Dirty Deeds Land Development
01.2018 - 01.2024
Project Superintendant
Dirty Deeds Land Development
06.2009 - 11.2018
Commanding Officer/ Corps of Cadets
Southeastern Military Academy
07.2000 - 04.2019
Adminsitrator
Victory Childrens' Home
12.1987 - 06.1999
Human Resources Executive
Brinkhaven Ministries
09.1982 - 11.1987
Associate of Arts - Business Administration And Management
Center For Degree Studies
No Degree - Child Development And Psychology
Malone University