Alan West
Cleveland,OH
Summary
Experienced electrical apprentice with a diverse background in residential, commercial, and biomedical systems. Skilled in troubleshooting and repairing systems while ensuring strict adherence to safety regulations and building codes. Adept at working collaboratively in teams and providing exceptional customer service by efficiently organizing supplies and maintaining job site cleanliness. Continual learning from industry professionals has greatly enhanced troubleshooting capabilities, while previous roles have equipped with expertise in incident response, system monitoring, customer service, and cybersecurity fundamentals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claims Clerk
Progressive Insurance
03.2024 - 12.2024
- Maintained organizedclaim files, ensuring easy access to information for future reference or audits.
- Contributed to creating a positive work environment by actively participating in team meetings, sharing insights, and offering suggestions for improvement.
- Improved claims processing efficiency by streamlining workflows and implementing new organizational methods.
- Reduced claim errors by carefully reviewing documentation and verifying information before submission.
Security Professional
Lorain Metropolitan Housing Authority
10.2022 - 11.2023
- Responded to incidents of workplace violence and unruly behavior on company property.
- Conducted thorough assessments of security vulnerabilities, implementing strategic improvements that significantly increased workplace safety.
- Conducted comprehensive security assessments, identifying vulnerabilities within 3 months, leading to enhanced safety protocols.
- Identified security vulnerabilities by analyzing daily logs and incident reports, enhancing overall safety protocols within 3 months.
Merchant Dispute Representative
United Credit
04.2022 - 10.2022
- Oversee a portfolio of disputes and complaints by investigating cases to ensure compliance with regulations and policies.
- Provide excellent customer service through accurate case decisions while protecting company assets by minimizing losses and maximizing recoveries.
- Must process cases meeting regulatory requirements for HIPAA, timing based on state and federal regulatory requirements.
- Developed and implemented strategies to increase customer loyalty.
- Supported sales team members to drive growth and development.
- Created and maintained relationships with vendors and suppliers.
Senior Customer Success Representative
Wells Fargo
06.2020 - 04.2022
- Answers inquiries, resolve problems, and provide best-in-class customer experience while adhering to work guidelines, policies, and regulations.
- Performed data entry tasks related to updating account information or logging call notes into the system.
- Utilized CRM software programs to track customer interactions and update records accordingly.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
Customer Service Representative
Regence BlueCross BlueShield of Oregon
01.2020 - 07.2020
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Implemented innovative methods for streamlining the customer service process.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Tracked orders from start to finish, ensuring timely delivery of goods or services.
Education
Diploma - Electrical Applications
Ohio Business College
Sheffield09.2025
Associate of Science - Cybersecurity, Computer Systems Networking and Telecommunications
Lakeland Community College
Kirtland12.2024
Associate of Science - Biomedical Technology/Technician
Bates Technical College
Tacoma, Washington09.2019
Skills
- Proficient in biomedical technology
- Network troubleshooting expertise
- Strong focus on accuracy
- Electrical diagnostics
- Precise electronics calibration
- Preventive equipment maintenance
- Technical equipment troubleshooting
- Field-based service operations
- Foundation in ITIL principles
- Healthcare device troubleshooting
- Experience with OSHA safety protocols
- Self-motivated action
- Proficient in various tools
- Wiring and conduit expertise
- Testing of electrical and electronic systems
- Effective time management
- Electrical wiring layouts
- Willingness to learn
- Electrical installations
Awards And Scholarships
- Iraq Campaign Medal W/ Campaign Star, 09/01/10
- National Defense Service Medal, 09/01/09
- Global War on Terrorism Service Medal, 09/01/09
- Overseas Service Ribbon, 01/01/07
- Army Service Ribbon, 09/01/06
Certification
- Class D Security License
- ITIL Foundation Level
- OSHA 10
Timeline
Claims Clerk
Progressive Insurance
03.2024 - 12.2024
Security Professional
Lorain Metropolitan Housing Authority
10.2022 - 11.2023
Merchant Dispute Representative
United Credit
04.2022 - 10.2022
Senior Customer Success Representative
Wells Fargo
06.2020 - 04.2022
Customer Service Representative
Regence BlueCross BlueShield of Oregon
01.2020 - 07.2020
Diploma - Electrical Applications
Ohio Business College
Associate of Science - Cybersecurity, Computer Systems Networking and Telecommunications
Lakeland Community College
Associate of Science - Biomedical Technology/Technician
Bates Technical College
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