Alan Whitaker
Livingston
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Sr. Authorizer
Cinch Home Services
07.2022 - Current
- Engaged with customers and delivered quality service.
- Informed customers of non-covered claims and explained reason why.
- De-escalated upset and frustrated customers.
- Interpreted home warranty plans and contract coverage.
- Authorized repair or replacement of systems or appliances covered by plans.
- Prepared reports of findings and recommendations.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
- Identified a need for training material pertaining to carbon monoxide and created power point presentation to inform agents
- Mentor Jr. agents on process and contract practices
- Trained 3 new agents in Decision Desk process and practices.
- Participated in Q/A secession with Autho training class
- Consistently meet or exceed UPH, Adherence targets and goals
- Contributed to numerous audits and special task assigned by Supervisors
Pool Service Manger
ELC Lawn Service
10.2021 - 06.2022
- Met with customers to discuss service needs and develop effective and practical solutions.
- Negotiated with vendors to secure best prices for parts and supplies.
- Resolved customer complaints in professional and timely manner.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
- Educated customers in proper pool operation and maintenance.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
- Maintained clean, safe and appropriately stocked company vehicle.
- Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Locate and purchase parts as needed for repairs and replacements of mechanical components
- Purchased and maintained inventory levels of consumables.
- Generated sales leads and communicated with sales department in a timely manner
Store Manager
Dollar General
10.2018 - 10.2021
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervise hiring, training and mentoring new staff members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new and existing employees on regulatory laws and guidelines
Education
Certificate of Technical Studies - HVAC Certification
Penn Foster Career School
Scranton, PA10-2025
Skills
- Report writing
- Information gathering
- Self motivation
- Interpersonal communication
- Effective communication
- Problem-solving
- Professionalism
- Problem-solving abilities
- Research skills
- Decision-making
- Multitasking Abilitie
- Detail orientation
Timeline
Sr. Authorizer
Cinch Home Services
07.2022 - Current
Pool Service Manger
ELC Lawn Service
10.2021 - 06.2022
Store Manager
Dollar General
10.2018 - 10.2021
Certificate of Technical Studies - HVAC Certification
Penn Foster Career School
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