Alan Whiteman

• Assessed needs of each client and recommended appropriate services and resources.
• Monitored case progress for timely completion and compliance with applicable regulations.
• Established trusting relationships with clients, fostering open communication and rapport building.
• Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
• Was involved in the Sound the Alarm program.
• Was involved in running shelters.
• Opened warming shelters.
• Was responsible for the opening of cases, all the way to closing.

• Collaborated with other departments such as sales or customer service teams to ensure alignment of business goals across all functional areas impacting freight operations performance outcomes positively.
• Maintained a safe work environment through strict adherence to safety protocols and regular inspections of equipment and facilities.
• Developed effective working relationships with vendors and carriers to guarantee timely pickups and deliveries.
• Increased customer satisfaction by promptly addressing inquiries, resolving issues, and providing clear communication on shipment statuses.

* Transporting freight from terminal to terminal.

* Responsible for being D.O.T. compliant.

* Responsible for loading/unloading trailers.