Alan Whitley
Northfield
Summary
Accomplished Store Manager and Pest Service Technician with a proven track record at Western Pest Services and Footaction USA, showcasing exceptional customer relationship and troubleshooting skills. Excelled in enhancing client retention and operational efficiency through innovative solutions and preventive maintenance. Demonstrated a strong ability to lead with minimal supervision, significantly improving satisfaction and service standards. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Pest Service Technician #3
Western Pest Services
01.1995 - Current
- Customer service, communication with customers regarding services to be provided and services completed, develop a plan of action to eliminate/address pest problems and issues, inspection of homes and businesses, maintaining company vehicle, yearly training
- Provide great customer service
- Adhere to safety protocols and policies to reduce workplace hazards.
- Enhance client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Respond to customer inquiries quickly and professionally to increase satisfaction.
- Respond to problems reported by customers by providing great customer service and resolving pest issues.
- Increase customer satisfaction by providing timely and efficient service for various issues.
- Install new equipment and apply materials (as needed) and explain what to expect to customers. Follow-up, if needed
- Effectively communicate information to clients, ensuring proper understanding and utilization of pest control equipment
- Inspect equipment and report any issues on supplemental services.
- Maintain detailed records of all service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Consistently and efficiently meet daily appointments while maintaining high-quality service standards.
- Communicate with team members and management to complete difficult issues, ensuring problems are addressed properly
- Stay up-to-date on industry advancements through continuous learning initiatives and company training
- Reduce equipment downtime by performing regular maintenance checks and resolving potential problems.
Store Manager
Footaction USA
03.1991 - 01.1995
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
No Degree - Statistics
Stockton State College
Pomona, NJHigh School Diploma -
Ocean City High School
Ocean City, NJ06.1982
Skills
- Attention to Detail
- Preventive Maintenance
- Work with Minimal Supervision
- Valid Driver's License
- Punctual and Reliable
- Problem and Issue Resolution
- Flexible and Adaptable
- Documentation And Reporting
- Equipment Troubleshooting
- OSHA Requirements
- Professional and Courteous
- Service Reports
- Equipment Inspection
- Customer Relationship
- Analytical Thinking
- Scheduling and Coordination
- Troubleshooting skills
Certification
- New Jersey Commercial Pesticide Applicator License -
Certified Areas 13, 7A, Core
- New Jersey Pesticide Operator 8B
Timeline
Pest Service Technician #3
Western Pest Services
01.1995 - Current
Store Manager
Footaction USA
03.1991 - 01.1995
No Degree - Statistics
Stockton State College
High School Diploma -
Ocean City High School
- New Jersey Commercial Pesticide Applicator License -
Certified Areas 13, 7A, Core
- New Jersey Pesticide Operator 8B
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