Alan Zavala Urrutia
San Bernardino,CA
Summary
Proactive professional with experience in HR and customer service. Known for strong communication skills and employee engagement, contributing to seamless onboarding processes and effective team collaboration. Eager to leverage expertise to enhance workforce efficiency and security awareness.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Retail Store Associate
Dollar Tree
Colton, California
06.2025 - 11.2025
- Operated cash register, processed transactions, and handled customer payments.
- Stocked shelves with new inventory and ensured proper product placement.
- Greeted customers, provided customer service and answered questions.
- Provided excellent customer service throughout each transaction while maintaining a friendly demeanor.
Cybersecurity Student
CyberPatriot
Rialto, California
08.2023 - 12.2024
- Analyzed cybersecurity threats using industry-standard tools and frameworks.
- Assisted in developing security policies and procedures for data protection.
- Monitored network traffic for suspicious activity and potential breaches.
- Supported team efforts in creating awareness programs about cybersecurity practices.
- Conducted research on best practices for risk management and compliance standards.
Seasonal HR Intern
UPS
San Bernardino, California
11.2025 - 04.2026
- Assisted with onboarding new employees and processing necessary documentation.
- Responded to employee inquiries regarding policies and benefits in a timely manner.
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Analyzed resumes to assess qualifications for open positions.
- Assisted with the recruitment process by conducting initial phone screens and scheduling interviews.
Education
Bachelor of Science - Business Administration
University of California, Riverside
Riverside, CA06-2025
Associate of Science - Business Administration
San Bernardino Valley College
San Bernardino, CA06-2023
Skills
- Cybersecurity analysis
- Data protection
- Customer service
- Team collaboration
- Malware analysis
- Network security
- Communication skills
- Employee engagement
- HR software proficiency
- New hire processes
Certification
Woodworking
Languages
Spanish
Native/ Bilingual
Timeline
Seasonal HR Intern
UPS
11.2025 - 04.2026
Retail Store Associate
Dollar Tree
06.2025 - 11.2025
Cybersecurity Student
CyberPatriot
08.2023 - 12.2024
Bachelor of Science - Business Administration
University of California, Riverside
Associate of Science - Business Administration
San Bernardino Valley College