Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Awards
Languages
Timeline
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Alana Alvarez-Valle

Alana Alvarez-Valle

Middletown,CT

Summary

Detail-oriented and adept proofreader with a strong understanding of document management. Skilled in applying different style and content guidelines tailored to individual document uses and requirements. Possess a high level of vocabulary understanding, grammar proficiency, and writing techniques. Focused Project Manager experienced in planning, directing, and maintaining continuous operations across various departments. Utilizes a creative and analytical approach to drive continuous process improvement. Proven ability to identify and anticipate problems, offering effective solutions while excelling in mentoring, training, and empowering teams to achieve peak performance.

Overview

7
7
years of professional experience

Work History

Service Coordinator Supervisor

Liberty Mazda
05.2018 - Current
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Assessed customer needs and developed solutions to meet needs.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Managed and coordinated service teams to achieve successful completion of service projects.
  • Communicated with clients and service providers to provide updates on work progress.
  • Managed 70+ calls daily from customers, vendors, and personell from different departments.

Project Manager and Editor

HASER
02.2022 - 03.2023
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Utilized SEO techniques to optimize content for search engine rankings.
  • Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
  • Generated and maintained style guides to encourage consistent quality of content.
  • Wrote and created content for various topics and mediums.
  • Edited and reviewed content for grammar, spelling and punctuation.
  • Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
  • Collaborated with design, editorial and marketing departments to meet desired content goals.

Education

Bachelor of Arts - Journalism And Mass Communication

Universidad De Puerto Rico
San Juan, PR

Skills

  • Strong leadership
  • Editing and annotating
  • Spelling expertise
  • Grammar
  • Microsoft Word proficiency
  • Multi-tasking and prioritization
  • Fact-checking
  • Style guides
  • SEO
  • Research
  • Content editing

Accomplishments

  • Completed the Guia de Auspicio Fiscal Project on time and presented it to the Board of Directors and Collaborators in a Press Conference.

Awards

Award for the excellence in the coverage of Technology issues, given by the Overseas Press Club of Puerto Rico


Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Project Manager and Editor

HASER
02.2022 - 03.2023

Service Coordinator Supervisor

Liberty Mazda
05.2018 - Current

Bachelor of Arts - Journalism And Mass Communication

Universidad De Puerto Rico