Alana Ambriz
Las Vegas,NV
Summary
Spa Receptionist promoting positive impressions and quality customer service skills. Exhibits good manners, assists clients in treatment rooms and properly addresses scheduling issues.
Overview
3
3
years of professional experience
Work History
Spa Receptionist
MGM Grand
08.2023 - Current
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Streamlined appointment scheduling for increased efficiency and optimal time management.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Boosted client retention rates by maintaining a welcoming environment and building strong relationships with guests.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Resolved client issues professionally, promoting a positive image of the spa brand.
- Managed financial transactions accurately, upholding company standards of fiscal responsibility.
- Updated client records diligently, ensuring accurate information was readily available for future bookings or consultations.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
- Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
- Handled payments and processed credit card transactions.
- Escorted clients to spa areas, treatment rooms, and offices.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Listened closely to customer complaints and responded appropriately to issues.
Shift Leader
Baskin Robins
06.2022 - 06.2023
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Crew Trainer
McDonald's
03.2021 - 09.2021
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
Education
High School Diploma -
Eldorado High School
Las Vegas, NV05.2023
Skills
- Guest Relations
- Appointment Scheduling
- Front Desk Management
- Telephone Support
- Adaptability
- Empathy and understanding
- Conflict resolution
- Time management
Timeline
Spa Receptionist
MGM Grand
08.2023 - Current
Shift Leader
Baskin Robins
06.2022 - 06.2023
Crew Trainer
McDonald's
03.2021 - 09.2021
High School Diploma -
Eldorado High School
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