Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ALANA BALL

Lacey,WA

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Notary Public

Self-employed
02.2025 - Current
  • Checked documents for accuracy and correct signing before notarizing.
  • Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
  • Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
  • Checked documents and identifying credentials for all parties.
  • Checked client identification to maintain compliance with state legal requirements.
  • Maintained up-to-date knowledge of state laws and regulations, ensuring full compliance during every transaction.
  • Administered oath to document signers to obtain affirmation of truth.
  • Examined documents for accuracy, completion and compliance before notarizing.
  • Meticulously maintained notarial journal records to uphold accountability standards required by law enforcement agencies or courts when requested.
  • Set up and managed appointments for client notary services.

General Manager

Olympia Hospitality LLC
03.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.

Assistant General Manager

Olympia Hospitality LLC
01.2022 - 03.2023
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.

Front Desk Agent

Olympia Hospitality LLC
11.2021 - 01.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Education

No Degree - Business Management

South Puget Sound Community College
Olympia, WA
06-2013

Skills

  • Notarial acts
  • Mobile notary services
  • Document review
  • Identity confirmation
  • Document verification
  • Recordkeeping skills
  • Signature authentication
  • Fraud prevention
  • State law compliance
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Task delegation

Certification

Certified Tourism Ambassador

  • Notary Public License - [State] Secretary of State or Equivalent Authority.
  • Microsoft Office Specialist (MOS) - Microsoft.
  • Ethics Training and Compliance Certificate– Ethics & Compliance Initiative.
  • CPR/AED Certification
  • OSHA Certified
  • First Aid Certification
  • WA Driver's License

Timeline

Notary Public

Self-employed
02.2025 - Current

General Manager

Olympia Hospitality LLC
03.2023 - Current

Assistant General Manager

Olympia Hospitality LLC
01.2022 - 03.2023

Front Desk Agent

Olympia Hospitality LLC
11.2021 - 01.2023

No Degree - Business Management

South Puget Sound Community College

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ALANA BALL