Alana Banks
New Brunswick,New Jersey
Overview
6
6
years of professional experience
Work History
Probation Investigator
Middlesex Vicinage
New Brunswick, NJ
07.2023 - Current
- Conducted thorough criminal background checks (Rap Sheets) to assess clients eligibility for assignment to appropriate community service worksite.
- Diligently tracked and monitored clients community service hours, maintaining accurate records of their attendance.
- Proficiently managed the intake process for community service, ensuring accurate and timely uploading of paperwork into the designated system.
- Engaged with clients via telephone and via email, addressing their questions and concerns regarding their community service obligations, and providing clear and accurate information.
- Conduct outreach to clients through phone calls to facilitate account collections.
- Complete the Collections Intake Packet for newly assigned clients to ensure accurate documentation.
- Perform pre-screen calls with clients in preparation for CEP court hearings, gathering necessary information and addressing any concerns.
- Monitor and manage a caseload effectively, ensuring timely follow-up and resolution of outstanding accounts.
- Vacate client accounts and fees when necessary.
- Conduct thorough searches to locate clients when contact has been lost or when there are discrepancies in their address information.
Probation Intern
Union Vicinage
11.2022 - 06.2023
- Delivered clerical support by handling range of routine and special requirements
- Provided customer service
- Attended court hearings
- Gained operational knowledge and supported departmental needs
- Performed administrative duties and staff support tasks
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail
- Shadowed both probation officers and investigators with their caseload.
Bakery Associate
Whole Foods Market Inc
09.2021 - 06.2022
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
Inventory Specialist
Amazon
02.2020 - 02.2021
- Completed physical inventory counts each month
- Performed data entry and completed proper paperwork
- Recorded information, shortages and discrepancies to keep records current and accurate
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Office Assistant
Kean University Admin Department
09.2018 - 02.2020
- Completed clerical tasks such as filing, copying and distributing mail
- Interacted with customers by phone, email or in-person to provide information
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Delivered clerical support by handling range of routine and special requirements.
Education
Bachelor of Arts - Criminal Justice
Kean University
Union, NJ08.2023
Skills
- Flexible and Adaptable
- Active Listening
- Excellent Communication
- Multitasking Abilities
- Self-Motivated
- Problem-Solving
- Data Entry
Timeline
Probation Investigator
Middlesex Vicinage
07.2023 - Current
Probation Intern
Union Vicinage
11.2022 - 06.2023
Bakery Associate
Whole Foods Market Inc
09.2021 - 06.2022
Inventory Specialist
Amazon
02.2020 - 02.2021
Office Assistant
Kean University Admin Department
09.2018 - 02.2020
Bachelor of Arts - Criminal Justice
Kean University