ALANA BARTON
Henderson
Summary
Experienced, dedicated and up-beat Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to enhancing great customer experiences to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Sr. Service Agent-Remote
CSAA Insurance Group, a AAA Insurer
05.2023 - 01.2025
- Consistently met or exceeded all performance metrics, demonstrating commitment to excellence in service delivery.
- Managed multiple inbound calls from agents and customers.
- Delivered exceptional, swift service to every agent and customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid changes, new product information and insurance laws.
- Provided expert advice on product features and benefits, enabling clients to make informed decisions about their purchases.
- Investigated and resolved accounting, service and delivery concerns.
- Completed several insurances courses.
Delivery Driver
Uber Eats
03.2021 - 05.2022
- Deliver outstanding customer service
- Read maps, follow oral, and written instructions and use GPS technology to make deliveries for over 30 customers per day
- Maintain continuous, positive, customer focused attitude in busy, customer-focused environment
- Follow corporate procedures to maintain company and customer data confidentiality
Store Manager
PostNet
11.2017 - 03.2021
- Displayed upbeat, energetic and passionate attitude in busy, customer-focused fast paced environment
- Multiple inbound and outbound sales calls daily
- Notary Public
- Performed and trained UPS, FEDEX, DHL, USPS and Virtual Mailbox services in fast paced environment
- Remote work from home consistently performed
- Custom packing and shipping services provided for over 70 customers daily. Upsold products and services
Store Manager
Rite Aid Pharmacy
11.2015 - 08.2017
- Hired, trained and coached store associates through execution of all company business plans and objectives to drive sales
- Achieved 100% associate satisfaction 2 years
- Achieved 1st place among 15 stores in district for most highly satisfied customers
- Followed corporate procedures to maintain company and customer data confidentiality
- Managed customer inquiries and complaints in polite and professional manner
- Managed inventory control, cash control, and store opening and closing procedures
Education
Associate Degree - Psychology, Sociology
Los Angeles Valley College
Valley Glen, CABachelor Degree - Psychology
California State University Northridge
Northidge, CASkills
- Effective Organization
- Effective Call Management
- Proactive Self-Starter
- Microsoft Word, Microsoft Outlook, Microsoft Teams
- Critical Analysis Skills
- Creative Problem-Solving
- Exceptional Verbal and Written Communication
- Customer Confidentiality
- Active Listening, Effective Listening
- Skilled in Managing Multiple Tasks
- Comfortable in Fast-Paced Environments
- Empathetic
- Quick Learner
- Advanced Call Handling Skills
- Policy adherence
Timeline
Sr. Service Agent-Remote
CSAA Insurance Group, a AAA Insurer
05.2023 - 01.2025
Delivery Driver
Uber Eats
03.2021 - 05.2022
Store Manager
PostNet
11.2017 - 03.2021
Store Manager
Rite Aid Pharmacy
11.2015 - 08.2017
Associate Degree - Psychology, Sociology
Los Angeles Valley College
Bachelor Degree - Psychology
California State University Northridge
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