Alana Beckel
Las Vegas,NV
Summary
Dynamic restaurant professional skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift as well as multiple POS knowledge.
Overview
10
10
years of professional experience
Work History
Server
Angel Park Golf Course/ Arcis Golf
2023.04 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Hearthstone Kitchen And Cellar/Clique Hospitality
2021.01 - 2023.04
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Manager/Bartender/Server
Kahului Ale House
2019.06 - 2020.03
- Managed all closing/opening duties, including restocking items and reconciling cash drawer, all employee cash drops and paperwork, as well as tending to employee/customer issues in a timely and professional manner.
- Worked a 30 top bar and speed well for lunch rush, Partnered up for sporting events such as UFC fights, March Madness and Football Season.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Knowledge of multiple POS terminals to input orders, split bills and calculate totals.
- Have a special niche for creating regulars, memorizing orders, and keeping patrons coming back.
- Assisted customers in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Partnered with team members to efficiently serve food and beverages.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Server
Lazy Dog Restaurant & Bar
2018.06 - 2019.06
- Upsold customers and optimized table-turns, outperforming wait staff, selling over $1,000 each shift.
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
- Promoted desserts, appetizers and specialty drinks.
- Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
- Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Calculated charges, issued table checks and collected payments from customers.
Server
Prime Steak House
2017.11 - 2018.05
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Prepared salads and appetizers and set up garnish stations to back up server staff.
- Hands on table service including making of personal salads at every table.
- Partnered with team members to efficiently serve food and beverages.
- All serving duties for opening and closing down a restaurant such as paperwork, cleaning, stocking, resetting dinning room floor.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Server/Bartender
Kahului Ale House
2016.05 - 2017.12
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Rearranged tables and chairs, located or rolled extra silverware to prepare for large groups.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Server
Cafe O'lei Restaurants
2013.09 - 2017.11
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
- Prepared and served cold and hot beverages to guests.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Greeted newly seated guests quickly and efficiently.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Education
High School Diploma -
Bonita High School
La Verne, CASkills
- Effective customer upselling
- Prompt table clearance
- Liquor, wine and food service
- Point of Sale (POS) system operations
- Dining customer service
- Menu knowledge
- High-volume dining
- Check payment processing
- Conflict and dispute resolution
- Relationship management
- Sales techniques
Timeline
Server
Angel Park Golf Course/ Arcis Golf
2023.04 - Current
Server
Hearthstone Kitchen And Cellar/Clique Hospitality
2021.01 - 2023.04
Manager/Bartender/Server
Kahului Ale House
2019.06 - 2020.03
Server
Lazy Dog Restaurant & Bar
2018.06 - 2019.06
Server
Prime Steak House
2017.11 - 2018.05
Server/Bartender
Kahului Ale House
2016.05 - 2017.12
Server
Cafe O'lei Restaurants
2013.09 - 2017.11
High School Diploma -
Bonita High School
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