Alana Beharry
Minneola,FL
Overview
7
7
years of professional experience
Work History
Mission Control Intake Coordiantor
AdventHealth Orlando
Orlando , FL
08.2025 - Current
- Reviews and processes admission and transfer requests in a timely and proficient manner. Responsible for obtaining face sheets and transfer agreements on all patients transferring from other facilities.
- Ensures that admitted patients have contracted insurance, if not, ensures the proper departments are notified
- Assists Patient Placement Coordinators in monitoring red beds and alerting appropriate campus leadership
- Manages the inbound requests utilizing all appropriate software systems and resources.
- Supports system Registration, Care Management and Our Legacy & Transplant account needs including, but not limited to GIP, Hospice, Our Legacy and Transplant account creation.
- Supports system HIM and ED legal needs by scanning Behavioral Health Legal Status documents into the EMR
- Responsible for placing call-outs to physicians regarding admissions. Follows departmental guidelines and algorithms for follow-up and escalations as needed.
Patient Experience Partner
AdventHealth Orlando
Orlando, FL
04.2025 - 08.2025
- Monitored patient wait times to optimize patient flow, reduce delays, and improve overall satisfaction levels.
- Facilitated discussions between healthcare teams regarding ways to enhance the quality of care provided.
- Coordinated patient experience initiatives to ensure that patients received the highest quality of care.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Explained policies, procedures and services to patients.
- Documented patient encounters in hospital system and initiated follow-up actions.
Consumer Access Specialist
AdventHealth Orlando
Orlando, Florida
09.2023 - 04.2025
- Processed patient registration forms, collected fees, and issued receipts for services rendered.
- Assisted with compiling documents required for insurance claims processing.
- Verified insurance coverage and eligibility for services.
- Performed data entry tasks to update patient information in the system.
- Maintained confidential patient records according to HIPAA guidelines.
Patient Accounting Specialist
Orlando Health
Orlando, Florida
03.2022 - 09.2023
- Analyzed patient account data to identify trends in billing errors or areas where additional training may be necessary.
- Maintained current knowledge of healthcare billing regulations and guidelines.
- Assisted with the development of training materials for new staff members related to patient accounting processes.
- Performed collection activities on delinquent accounts, including follow-up calls to patients.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Responded to customer inquiries regarding billing issues over the phone or through email correspondence.
- Interfaced with third-party payers to resolve complex claim denials or other payment discrepancies.
- Researched and processed appeals of denied claims in a timely manner.
- Provided support during audits by preparing requested documents and responding promptly to inquiries from auditors.
Financial Counselor
SkyTop View Rehabilitation
Clermont, Florida
08.2018 - 03.2022
- Processed patient registration forms, collected fees, and issued receipts for services rendered.
- Monitored inventory levels of registration materials such as forms, brochures.
- Provided guidance and support to visitors throughout the registration process.
- Answered incoming calls from patients seeking information about services offered by the facility.
- Reviewed patient medical records and verified accuracy of information in the system.
- Verified insurance coverage and eligibility for services.
- Performed data entry tasks to update patient information in the system.
- Coordinated transportation arrangements for clients needing access to medical appointments.
Education
Bachelor of Science - Health Services Administration
University of Central Florida
Orlando, FL12-2021
Associate of Arts - General Studies
Valencia College
Orlando, FL04-2020
High School Diploma -
Lake Minneola High School
Minneola, FL06-2016
Skills
- Communication skills
- Conflict resolution
- Team collaboration
- Detail orientation
- Problem solving
- Time management
- Microsoft office and outlook proficiency
Volunteer Experience
United Against Poverty (UAP) Orlando, FL
Volunteer Experience/ UCF Program Internship
- Provided direct support to individuals and families facing food insecurity, housing instability, and financial hardship, aligning with core social work values of service, dignity, and social justice.
- Assisted clients in navigating intake and referral processes for wraparound services including employment assistance, housing support, and healthcare access.
- Collaborated with case managers and social services staff to ensure client needs were assessed and addressed holistically, gaining exposure to trauma-informed care and strengths-based practice.
- Promoted client empowerment through respectful, choice-based interactions in the Member Share Grocery Program, fostering autonomy and dignity.
- Participated in community outreach efforts aimed at reducing stigma, increasing service awareness, and improving equitable access to resources.
- Developed a deeper understanding of systemic barriers impacting marginalized populations and the importance of culturally responsive practice.
- Demonstrated ethical awareness and confidentiality while working with vulnerable populations from diverse socioeconomic and cultural backgrounds.
Timeline
Mission Control Intake Coordiantor
AdventHealth Orlando
08.2025 - Current
Patient Experience Partner
AdventHealth Orlando
04.2025 - 08.2025
Consumer Access Specialist
AdventHealth Orlando
09.2023 - 04.2025
Patient Accounting Specialist
Orlando Health
03.2022 - 09.2023
Financial Counselor
SkyTop View Rehabilitation
08.2018 - 03.2022
Bachelor of Science - Health Services Administration
University of Central Florida
Associate of Arts - General Studies
Valencia College
High School Diploma -
Lake Minneola High School