Alana Boettner
Sebeka,MN
Summary
Dynamic professional with extensive experience at Wells Fargo Mortgage, excelling in client relations and operational efficiency. Proven ability in data entry and effective communication, enhancing customer satisfaction and streamlining processes. Recognized for fostering team collaboration and maintaining organized records, ensuring seamless service delivery in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Client Service Representative
North West Family Clinic
Crystal, MN
03.2016 - 08.2018
- Assisted patients with appointment scheduling and registration processes.
- Managed patient records using electronic health record systems.
- Responded to patient inquiries via phone and in-person communications.
- Provided customer service support to clients in a timely and efficient manner.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
Business Office Associate
CarMax
Brooklyn Park, MN
02.2015 - 09.2017
- Handled the bad debt reports monthly.
- Facsimile machines, voice mail systems, and personal computers.
- Processed customer transactions efficiently and accurately.
- Maintained organized records for vehicle inventory and sales.
- Assisted customers with inquiries about vehicle purchases and financing options.
- Collaborated with sales staff to enhance customer service experiences.
- Communicated effectively with team members to ensure smooth operations.
- Answered phone and routed calls to appropriate team members.
- Organized paper filing system to maintain accurate records.
- Ordered office supplies for supply closet inventory.
Business Manager
Wells Fargo Mortgage
Minneapolis, MN
02.2011 - 10.2013
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Developed and maintained strong relationships with clients and team members.
- Provided training and support to new staff on company policies and procedures.
- Developed and implemented policies and procedures to improve operational efficiency.
Receptionist
Americas Reality Group
Brooklyn Park, MN
06.2006 - 11.2008
- Managed multi-line phone system, directing calls efficiently.
- Greeted clients and visitors with professionalism and warmth.
- Assisted with administrative tasks including data entry and document preparation.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Education
High School Diploma -
Park Center High School
Brooklyn Park06-2006
Skills
- Data entry
- Appointment scheduling
- Effective communication
- Team collaboration
- Multi-line phone systems
- Time management
- Record maintenance
- Customer service
Timeline
Client Service Representative
North West Family Clinic
03.2016 - 08.2018
Business Office Associate
CarMax
02.2015 - 09.2017
Business Manager
Wells Fargo Mortgage
02.2011 - 10.2013
Receptionist
Americas Reality Group
06.2006 - 11.2008
High School Diploma -
Park Center High School
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