Alana Bowen
Madison Heights,MI
Summary
Dynamic sales associate with expertise in animal nutrition and a proven track record at The Pet Beastro, enhancing customer experiences through relationship building and upselling. Recognized for effective teamwork and problem-solving skills, consistently driving sales and fostering loyalty in a fast-paced retail environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
The Pet Beastro
01.2025 - Current
- Assisted customers with product selections and provided knowledgeable recommendations on pet care.
- Maintained inventory levels and organized merchandise displays for optimal customer engagement.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout experiences.
- Educated customers about pet nutrition, grooming, and health products to enhance their purchasing decisions.
- Educated myself on how to holistically heal and aid health concerns.
- Collaborated with team members to create promotional displays that increased product visibility and sales.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
Host
The Blind Owl
09.2024 - 12.2024
- Greeted and seated guests promptly, enhancing overall dining experience.
- Managed waitlist efficiently, ensuring smooth guest flow during peak hours.
- Assisted in training new hosts on procedures and customer interaction techniques.
- Monitored dining area for cleanliness and ambiance, contributing to welcoming atmosphere.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Completed daily side work and opening and closing duties without fail.
Cashier
Randazzo Fresh Market
06.2023 - 08.2024
- Handled cash, credit, and refunds while adhering to company policies and procedures.
- Trained new hires on register operations and customer service protocols effectively.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Food Service Cook
Shelby Lanes
02.2023 - 04.2023
- Maintained a clean and sanitary kitchen environment, adhering to health department regulations and guidelines.
- Increased efficiency in the kitchen by multitasking and coordinating various tasks simultaneously.
- Provided excellent customer service by addressing dietary restrictions or allergies with appropriate substitutions or modifications when necessary.
- Streamlined food preparation processes by effectively organizing workstations and utilizing time management skills.
- Streamlined food ordering process, reducing wait times and enhancing customer dining experience.
Education
High School Diploma -
Animal Behavioral College
Valencia, CA05-2026
Skills
- Teamwork and collaboration
- Excellent people skills
- Time management
- Goal oriented
- Complex Problem-solving
- Relationship building
- Outgoing personality
- Upselling
- Sales training
- Relationship selling
- Expert in animal nutrition
Certification
Certified in Retail Sale Academy, Retail Brilliance
Timeline
Sales Associate
The Pet Beastro
01.2025 - Current
Host
The Blind Owl
09.2024 - 12.2024
Cashier
Randazzo Fresh Market
06.2023 - 08.2024
Food Service Cook
Shelby Lanes
02.2023 - 04.2023
High School Diploma -
Animal Behavioral College
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