Alana Boyd
Bear,DE
Summary
Accomplished Business professional with managerial experience. Proficient in developing policies and procedures to increase revenue and sales. Looking to gain knowledge and broaden horizon in cooperate banking.
Overview
9
9
years of professional experience
Work History
Store Supervisor
TD Bank
05.2023 - Current
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Conducted regular audits to ensure adherence to regulatory requirements, maintaining a strong control environment.
- Supervised team of 13+ to manage operations and asses branch needs.
- Opened per
Teller Manager
TD Bank
12.2022 - 05.2023
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Collaborated with branch management to develop strategies for reaching sales targets and improving overall performance.
- Managed team of 3-5 teller employees by implementing processes that will enhance the functions of the branch.
- Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
Teller I
TD Bank
09.2022 - 12.2022
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Cross-sold credit cards, loans and other bank products.
- Monitored and verified suspicious activity on customer accounts.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Pharmacy Technician
Walgreens Boots Alliance
01.2021 - 01.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Streamlined prescription processing with accurate data entry and verification of patient information.
Assistant Manager
Dairy Palace
03.2017 - 09.2020
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
Cashier
Dairy Palace
06.2015 - 03.2017
- Maximized product consistency by following established recipes and measuring ingredients accurately.
- Maintained a high level of quality control through regular equipment cleaning and maintenance checks.
- Provided exceptional customer service, promptly addressing any inquiries or concerns to ensure satisfaction with their ice cream experience.
Education
Bachelor of Science - Business Analytics
05.2025
Skills
- Fast learner
- Microsoft word
- Good communicator
- Attention to detail
- Training and mentoring
- Banking
- Management
- Team Building and Leadership
Timeline
Store Supervisor - TD Bank
05.2023 - Current
Teller Manager - TD Bank
12.2022 - 05.2023
Teller I - TD Bank
09.2022 - 12.2022
Pharmacy Technician - Walgreens Boots Alliance
01.2021 - 01.2022
Assistant Manager - Dairy Palace
03.2017 - 09.2020
Cashier - Dairy Palace
06.2015 - 03.2017
Delaware State University - Bachelor of Science, Business Analytics