Alana Bridges
Louisville,KY
Summary
Adept at driving operational excellence and team performance, my tenure at Nordstrom Rack showcases a proven track record in staff training, data-driven decision-making, and enhancing customer loyalty. Leveraging complaint handling and technology utilization skills, I've significantly improved service delivery and efficiency, embodying a results-oriented approach with a focus on substantial achievements.
Overview
10
10
years of professional experience
Work History
Service Experience Manager
Nordstrom Rack
02.2020 - Current
- Developed strong relationships with customers, leading to increased loyalty and repeat business.
- Led and managed a team to meet and exceed performance metrics, including key Performance indicators (KPI) related to sales, customer service, and operational efficiency.
- Drove team success and achieving credit card sales target by implementing effective sales strategies, training, and motivation.
- Analyzed performance data to adjust strategies and improve credit card signups, resulting in a measurable increase in revenue.
- Fostered a high-performance culture, coaching team members to develop skills in customer service sales, while ensuring adherence to company policies and procedures.
- Monitored industry trends and adjusted service strategies accordingly to maintain relevance in a rapidly evolving environment.
- Coordinated cross-functional efforts to resolve complex customer issues in a timely manner.
- Regularly reviewed and updated departmental policies and procedures to ensure compliance with industry regulations,
- Maintaining a strong risk management focus.
- Managed a team of 15-20 employees.
- Collaborated with store management and banking representatives for deposit verification and discrepancy
- Conducted safe and prepared detailed reports of daily cash activities.
- Balanced and reconciled cash registers at the end of the shifts, ensuing precise accountability of all transaction.
- Ensured the security and proper handling of large sums of money, maintaining confidentiality and integrity.
- Effectively balanced employee availability, workload, and business demands to maximize productivity.
- Ensuring timely communication of schedule changes and accommodated shift swaps while maintaining compliance with company policies.
Interim High Volume Recruiter
Nordstrom Rack
04.2023 - 06.2023
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Merchandise Assistant Manager
Nordstrom Rack
02.2018 - 02.2020
- Coordinated with visual merchandising team to create cohesive store environments that reflected brand identity and enhanced customer experience.
- Collaborated with buying team to optimize product selection, ensuring a diverse and competitive assortment of merchandise.
- Provided valuable input during merchandise planning meetings, contributing to the overall success of seasonal launches.
- Implemented loss prevention measures through diligent monitoring of high-value items and adherence to company security protocols.
Sales Associate
Nordstrom Rack
04.2017 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed daily cash deposits, ensuring accuracy and compliance with company policies.
Customer Service Cashier
JCPenney
01.2015 - 02.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Western High School
Louisville, KY05.2015
Skills
- Staff Training and Development
- Data-driven decision-making
- Complaint Handling
- Customer Needs Assessment
- Delegating tasks and responsibilities
- Conducting performance reviews and providing feedback
- Utilizing technology to streamline operation and enhance efficiency
Timeline
Interim High Volume Recruiter
Nordstrom Rack
04.2023 - 06.2023
Service Experience Manager
Nordstrom Rack
02.2020 - Current
Merchandise Assistant Manager
Nordstrom Rack
02.2018 - 02.2020
Sales Associate
Nordstrom Rack
04.2017 - 01.2018
Customer Service Cashier
JCPenney
01.2015 - 02.2017
High School Diploma -
Western High School
Similar Profiles
Jennifer RizerJennifer Rizer
Regional Operations Manager at Nordstrom | Nordstrom RackRegional Operations Manager at Nordstrom | Nordstrom Rack
Dolores PeckDolores Peck
Senior Sales Associate at Nordstrom/Nordstrom RackSenior Sales Associate at Nordstrom/Nordstrom Rack
Christine ScrogginsChristine Scroggins
Customer Care Team Lead at Nordstrom, Nordstrom RackCustomer Care Team Lead at Nordstrom, Nordstrom Rack
RHETT LANGLEYRHETT LANGLEY
Asset Protection Assistant Manager at Nordstrom RackAsset Protection Assistant Manager at Nordstrom Rack
Alix DuvallAlix Duvall
Assistant General Manager at Home2 Suites/Tru By Hilton Shepherdsville Louisville SouthAssistant General Manager at Home2 Suites/Tru By Hilton Shepherdsville Louisville South