ALANA BRYANT

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• Collaborated with winemakers to develop unique tasting experiences that showcased the winery''s signature offerings while appealing to a wide range of visitor preferences.
• Taught proper tasting techniques to both restaurant employees and interested members of public.
• Assisted in the development of marketing materials for promotional events, tastings, and seasonal offerings.
• Established a welcoming and friendly environment for guests, promoting educational and fun experiences.
• Established a professional atmosphere that encouraged team collaboration while fostering individual growth among staff members.
• Developed strong relationships with guests, resulting in repeat visits and positive word-of-mouth referrals.

• Handled cash transactions accurately and efficiently while maintaining a high level of customer service.
• Assisted in training new team members on tasting room procedures, policies, and best practices for customer engagement.
• Greeted tasting room visitors and answered questions with upbeat attitude and professionalism.
• Contributed to positive online reviews by consistently delivering exceptional service to all tasting room visitors.
• Developed strong product knowledge to provide accurate information about the winery''s offerings to customers.

• Built solid rapport with many frequent patrons to cultivate guest loyalty..
• Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
• Maintained accuracy and efficiency when processing sales transactions.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

• Set schedules for 40 staff by planning and designating shifts and hours.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each week or day if needed.
• Investigated and integrated enhanced service and team management strategies to boost business profits.
• Orchestrated positive guest experiences at all stages by overseeing every area of restaurant operations.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Orchestrated positive customer experiences at all stages by overseeing every area of restaurant operations.
• Boosted employee retention by developing and fostering positive work environment.
• Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.