Alana Burdette
Battle Creek
Summary
Bachelor's level student with a Social Work degree, garnering a strong educational background in children and family evaluation and appropriate intervention. Excellent client assessment skills and resource management abilities to locate and promote appropriate community services for clients. Seeking to leverage my background with education into a Masters of Social Work job role with a professional company.
Overview
9
9
years of professional experience
Work History
Case Manager
Summit Pointe
05.2023 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Practice Support Assistant
Bronson
12.2020 - 04.2023
- Increased efficiency by implementing new processes and providing administrative support to management.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Imaging Services Assistant
Bronson
05.2016 - 08.2019
- Increased efficiency by implementing new processes and providing administrative support to management.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Receptionist
A Forever Recovery
04.2015 - 04.2016
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
Bachelors of Social Work - Social Work
Spring Arbor University
Spring Arbor, MI04.2018
Associate of Science - Human Services
Kellogg Community College
Battle Creek, MI05.2015
Skills
- Strong organizational skills
- Active listening
- Advocacy
- Empathy
- Critical thinking
- Cultural competence
- Emotional intelligence
References
References available upon request.
Timeline
Case Manager
Summit Pointe
05.2023 - Current
Practice Support Assistant
Bronson
12.2020 - 04.2023
Imaging Services Assistant
Bronson
05.2016 - 08.2019
Receptionist
A Forever Recovery
04.2015 - 04.2016
Bachelors of Social Work - Social Work
Spring Arbor University
Associate of Science - Human Services
Kellogg Community College
Similar Profiles
Samuel StoverSamuel Stover
Youth Peer Support Specialist at Summit PointeYouth Peer Support Specialist at Summit Pointe
Benjamin DolphinBenjamin Dolphin
Activities Assistant at Summit Pointe Senior LivingActivities Assistant at Summit Pointe Senior Living
Cody BentleyCody Bentley
Registered Nurse at Lees Summit PointeRegistered Nurse at Lees Summit Pointe