Alana Caffey
Little Rock ,AR
Summary
To obtain a position we're I can utilize my skills and reputation for excellent service to increase customer satisfaction.
Overview
6
6
years of professional experience
Work History
Elizabeth Fashion
Sales Associates
Little Rock, AR
01.2018 - 08.2020
- Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
- Sold various products by explaining unique features and educating customers on proper application.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, products and services information.
A&B Transportation
Administrative Assistance/Transporter
Little Rock , AR
05.2015 - 08.2017
- Create and dispatch routes to drivers.
- Complete all state-mandated paperwork.
- Assist patients with all inquiries and concerns.
- Complete all other task assigned by Director.
- Controlled building access by supplying key cards to employees and visitors.
- Entered invoice data into company database and updated details including customer contacts and delivery dates to keep information current.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
Call Center Associate
Angela Company
Little Rock, AR
03.2014 - 01.2015
- Assisted Number customers in average Timeframe by answering questions, responding to inquiries and handling telephone requests.
- Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Education
Siatech High School Charter
Little Rock, AR12.2015
Skills
- Attention to detail and dependable
- Able to maintain confidentiality
- Good work ethics, flexible and adaptable to work well with others
- Attention to Detail
- Balance
- Customer service
- Dependable
- Listening skills
- Outgoing personality
- Excellent communication skills
Timeline
Elizabeth Fashion
Sales Associates
01.2018 - 08.2020
A&B Transportation
Administrative Assistance/Transporter
05.2015 - 08.2017
Call Center Associate
Angela Company
03.2014 - 01.2015
Siatech High School Charter