ALANA MCHUGH
Jacksonville
Summary
* Professional with strong foundation in pharmaceutical compounding, ensuring precise formulation and preparation of medications. Highly skilled in maintaining sterile environments, following safety protocols, and utilizing specialized equipment. Known for strong collaboration with healthcare teams to achieve optimal patient outcomes, while adapting to changing demands and maintaining consistency in quality and efficiency.
* Developed key skills in fast-paced logistics environment, including efficient problem-solving, effective communication, and multitasking. Seeking to transition into new field where these skills can be applied and further developed. Prepared to leverage these abilities to contribute to operational success and team efficiency.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
InjuryScripts
02.2023 - 01.2025
- InjuryScripts is a compounding Pharmacy, while working here I was in charge of extracting, doing dishes, and making/packing prescribed compounds for patients.
- Working here gave me so much experience in the Pharmaceutical world, everyday would consist of you compounding different variations of creams, liquids and capsules for patients.
- Being a Pharmacy Technician is a very fast paced, detail orientated and important job. You have to check the details and ensure the prescription is correct for the specific patient or you can end up injuring someone.
- Another part of my job required packing every compound made to ensure it gets out to the patient in a timely manner. Certain compounds required milling as well to help with the texture of the cream made.
- when I first started I was an extractor before becoming a Pharmacy Tech. this included extracting ointment out of tubes by hand with a roller for ten hours a day it was very rigorous work on your hands and arms. I would also be in charge of dishes and sanitizing everything properly.
- Once I was a Pharmacy Tech. for a few months I was then taught how to make capsules and liquids. I also compounded with Hazardous chemicals and hormones and had to garb up correctly and be keen to detail for the safety of me and the patient.
- Here are some other things I did as a Pharmacy Technician:
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
Dispatcher
Tech X Services, LLC
05.2022 - 09.2022
- Tech X Services was a great job for me, this job was all about being on time, organized and ready for anything.
- This job tested my skills and abilities but I excelled at this job as I always do, I was the dispatcher/service person, so I managed all the phone calls and got customers on schedule.
- The most important aspect of my position was ordering parts required for every single job, keeping customers updated on when parts will arrive, and really just keeping everything on track and making sure nothing gets left behind.
- Here are some other things I have done at Tech X:
- Customers and supervisors were informed of all emergencies, weather delays, and carrier schedule changes.
- Help drivers and transportation companies solve problems.
- Ensured that products were delivered on time in order to provide exceptional customer service.
- Was in charge of receiving incoming stock and delivering it to designated locations.
- Kept a close eye on the dispatch board to triage and prioritize the daily calls.
- Was responsible for maintaining accurate stock records and schedules.
- Oversaw the dispatching, routing, and tracking of the fleet's vehicles.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Service
Ponte Vedra Golf Carts
03.2021 - 05.2022
- Ponte Vedra Golf Carts was a job that I enjoyed, I learned a lot from working here.
- My duties were to answer every single phone call and get customers on schedule for their golf cart service.
- Once I scheduled a good day with the customer and got them picked up I was in charge of keeping up on status updates to ensure customers were happy.
- Once a diagnosis was complete I would then make an estimate of the work the customer needed for their golf cart, and call the customer to explain everything they needed.
- Once I got verbal approval from the owner I would let the mechanic's know they are good to start working.
- This job was very stressful at times, It would get busy and the phones would be ringing off the hook, you have to make sure to stay focused and get all the information correct.
- The most important lesson I learned from this job is how to deal with very hostile customers that would become angry with you for whatever reason, you have to stay calm and nice and figure out the problem and try your very best to make them happy again.
- The most important part of my job was collecting payments and making sure everything is paid before any golf cart leaves the shop, sometimes you had big deposit's coming so I made sure everything was always correct before processing a payment.
- At Ponte Vedra golf carts you and your peers take care and help each other, which is another great skill I learned from Ponte Vedra Golf Carts; is to work as a team even under super stressful situations.
- Here are some more examples of what I did at Ponte Vedra Golf Carts:
- Was able to maintain positive relationships with all of my clients.
- Accurately estimated project time and material costs.
- Followed company procedures to keep the work environment clean and organized.
- Delivered excellent customer service.
- Managed warranty claims for customers in a timely manner, ensuring accurate documentation of repairs completed under warranty coverage conditions.
Keyholder
Smoke City
11.2019 - 12.2020
- At Smoke City I was the keyholder, this means that after my first thirty days of employment I was tested on my knowledge of every product in the store, once you pass you get promoted to opening and closing the store.
- While working at smoke city I learned many valuable skills such as communication, patience, and sales experience.
- Working at Smoke City was a very fast paced job, from restocking to keeping customers happy and informed on whatever they desired.
- I was in charge of making sure the store was always locked up at the end of the day, and to always make sure the alarm is set before leaving.
- Here are some other things I did as a keyholder:
- Was in charge of training and mentoring new employees.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Implemented merchandising and promotional changes throughout the store to increase sales.
- Was in charge of keeping the store clean and orderly.
- Restocked shelves by opening inventory boxes.
- Counted registers, made deposits, and stored and filed all daily paperwork as I opened and closed the store.
- Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
- Improved customer service by projecting a friendly and knowledgeable attitude.
- Was in charge of answering questions and resolving issues.
- Kept an eye on security areas during busy periods.
Baker
The Cheesecake Factory
11.2018 - 03.2019
- Working in the bakery took a lot of skills.
- One skill is being able to remember every different type of cheesecake and all the different toppings and designs each cake required.
- Since the Cheesecake Factory is a popular restaurant you have to be good at working in a very fast pace and deal with any stresses that occur.
- In the bakery it would print a ticket of each order and how many cheesecakes were needed, plus online orders.
- I was in charge of all of those, I made sure to stay focused so I did not make any mistakes.
- I was in charge of keeping everything clean and sanitized through out the day and during closing.
- Here are some other things I was in charge of while working in the bakery:
- Provided professional and effective customer service to customers every day.
- Replenished and rotated food items following proper food cooling and storage procedures.
- Complied with health and safety codes to protect staff and customers.
Supervisor
Rita's Italian Ice & Frozen Custard
06.2017 - 11.2018
- Being a supervisor at Rita's meant I was in charge of everything.
- I was the one to deal with customer complaints and I approved refunds on their credit cards.
- Another one of my duties was to make Italian ice the correct way in the store and I made sure another batch is prepared and ready to replace that one when it empties out.
- I made sure the other employees closed correctly and cleaned efficiently in the dining area.
- While the other employee's cleaned I counted and closed the register and made sure the safe and building were secure once we left.
- I did well with a headset since we did have a drive through.
- Here are some other things I did while being Supervisor.
- Maintained a high level of morale and teamwork on the production floor through frequent communication with employees.
- Trained new employees.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
High School Diploma -
Sandalwood High School
Jacksonville, FL05-2019
Pharmacy Technician - Pharmacy
Aztec Online Program
Jacksonville, FL08-2023
Skills
- Superior communication skills
- Scheduling
- Adaptive team player
- Multi-Task Management
- Microsoft Excel
- Creative problem solving
- Confidentiality and HIPAA
- Stocking shelves
- Problem-solving skills
- Good presentation
- Extremely organized
- Clean work place
- Sales experience
- Cheerful and energetic
- Critical thinking
- Organizational strengths
- Detail-oriented
- Excellent multi-tasker
Timeline
Pharmacy Technician
InjuryScripts
02.2023 - 01.2025
Dispatcher
Tech X Services, LLC
05.2022 - 09.2022
Service
Ponte Vedra Golf Carts
03.2021 - 05.2022
Keyholder
Smoke City
11.2019 - 12.2020
Baker
The Cheesecake Factory
11.2018 - 03.2019
Supervisor
Rita's Italian Ice & Frozen Custard
06.2017 - 11.2018
High School Diploma -
Sandalwood High School
Pharmacy Technician - Pharmacy
Aztec Online Program