Alana Cardinalli
Reno,Nevada
Summary
I have grown up interacting with kids my whole life; my mom had an at-home preschool that she ran two to three days a week. Ever since I was old enough and was capable of helping her, I started to help out with many of the activities she would do. Once I got into high school, I started working as a lifeguard at our local community center and continued working alongside kids teaching and also taught swim lessons. In college, I have had many babysitting gigs and babysitting my two-and-a-half-year-old nephew every Monday evening.
Overview
11
11
years of professional experience
Work History
Cashier/bakery
The Cheesecake Factory
07.2022 - 06.2023
- Built positive relationships with customers to increase repeat business.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Quickly and accurately counted drawers at start and end of each shift.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Kept detailed knowledge of and followed all food safety guidelines.
- Organized and replenished supplies at food stations to optimize team performance.
- Cultivated warm relationships with regular customers.
- Assisted wait staff with timely food delivery and guest requests.
- Assisted with bussing tables and cleaning up spills.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Assisted customers with carry-out service.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
- Maintained safe food handling standards at all times.
Server/Cashier Lead
Baskin Robins
02.2022 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Opened and locked door for employees
- Upsold additional products and services to customers, increasing revenue.
Head Lifeguard
Cameron Park Community Services District
05.2017 - 08.2020
- Certified and maintained in First Aid, AED and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Responded to life-threatening emergencies and provided first aid and CPR.
- Monitored safety of guests in and around swimming pool.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
- Assisted in developing, implementing and monitoring pool safety policies to reduce hazards.
- Provided friendly customer service to guests and addressed concerns.
Preschool Assistant Teacher
Angela Cardinalli
01.2012 - 01.2016
- Supervised children during in-classroom activities and on playground.
- Engaged and entertained children through recreational and educational activities.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Communicated with parents to inform about child's progress and classroom behavior.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Encouraged children to interact with each other and participate in group activities.
- Taught children with creative approaches, methods, and techniques.
- Delivered clear, concise instructions to children to aid in each student's decision-making.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Monitored classroom to verify safe and secure environment.
- Established positive relationships with students and families.
Education
Undergraduate - Psychology Behavior Analysis
University of Nevada - Reno
Reno, NV06.2025
High School Diploma -
Ponderosa High School
Shingle Springs, CA06.2020
Skills
- Critical Thinking
- Problem-Solving
- Dependable and Responsible
- Interpersonal Communication
- Active Listening
- Analytical and Critical Thinking
- Self-Motivated
- Teamwork and Collaboration
- Multitasking Abilities
- Planning and Coordination
- Classroom Observation
- Positive Reinforcement Methods
Timeline
Cashier/bakery
The Cheesecake Factory
07.2022 - 06.2023
Server/Cashier Lead
Baskin Robins
02.2022 - 07.2022
Head Lifeguard
Cameron Park Community Services District
05.2017 - 08.2020
Preschool Assistant Teacher
Angela Cardinalli
01.2012 - 01.2016
Undergraduate - Psychology Behavior Analysis
University of Nevada - Reno
High School Diploma -
Ponderosa High School