Alana Castillo
Doraville,GA
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
11
11
years of professional experience
Work History
Customer service manager and material coordinator
OFFICE FURNITURE EXPO
11.2019 - Current
- Manage the purchases of products and services
- Coordinated logistics for customer orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
- Evaluate supplier performance
- Maintained and managed customer files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
District Manager
Xcell communications
08.2012 - 06.2019
- Ensured strategic goals, maintained budget, oversee day to day operations, recruit, onboard and trained team members, assigned weekly performance goals and assured their completion
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Supervised 4 locations to enforce high-quality standards of operation.
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Education
BBA - Human Resources Management
UNITEC HONDURAS
TEGUCIGALPA, HONDURAS12.2010
Skills
- Handling Escalations
- Human Resource Management
- Schedule Coordination
- Account Management
- Regulatory Compliance
- Operations Oversight
- Revenue Generation
- Consulting
- Budget Management
- Administrative Support
- Staff Management
- Strategic Planning
Timeline
Customer service manager and material coordinator
OFFICE FURNITURE EXPO
11.2019 - Current
District Manager
Xcell communications
08.2012 - 06.2019
BBA - Human Resources Management
UNITEC HONDURAS
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