Alana Chan
Happy Valley
Summary
Results-driven with a proven track record in streamlining processes to enhance efficiency and accuracy. Demonstrates strong organizational skills and data entry proficiency, ensuring timely completion of all requirements. Adept at managing complex inquiries while maintaining confidentiality and reliability, with a focus on improving client experiences and operational workflows.
Overview
14
14
years of professional experience
Work History
Accounting Specialist
Moda Health
Portland
06.2018 - 10.2025
- Assisted members in navigating enrollment and resolving inquiries effectively.
- Found and corrected over 100 document errors in two days by communicating with IT and the Imaging department.
- Maintained accurate member records using enrollment management systems.
- Collaborated with cross-functional teams to enhance member onboarding experiences.
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
- Coordinated with multiple departments to streamline the enrollment process, making it more efficient.
- Improved data accuracy, meticulously maintained, and updated applicant records.
- Updated, entered, and reviewed customer data.
- Processed enrollment applications, ensuring compliance with policies and procedures.
Imaging Clerk
Moda Health
Portland
10.2016 - 06.2018
- Maintained accurate records of imaging procedures and results in electronic health systems.
- Assisted in organizing and prioritizing incoming imaging orders for timely execution.
- Processed imaging requests efficiently to support patient care and operational workflows.
- Demonstrated a strong attention to detail, promptly identified errors in scanned images, and took corrective action as necessary.
- Contributed to the improvement of departmental procedures, provided feedback on existing protocols, and suggested potential enhancements.
- Enhanced imaging accuracy by meticulously sorting and preparing documents for scanning.
- Collaborated with IT staff to troubleshoot technical issues impacting imaging processes, resulting in minimized downtime and increased productivity.
- Performed document reproduction, printed documents from electronic sources such as email attachments, PDF files, and cloud storage.
- Promoted efficient documentation processing by maintaining an orderly and clean control room.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Served as a backup receptionist.
Virtual Storefront Owner
Self-employeed
Portland
01.2012 - 06.2016
- Sold handmade items and resold international and domestic products.
- Managed shipments for over 10 international retail stores and over 50 independent buyers.
- Managed financial operations, including budgeting, and expense tracking.
- Established relationships with vendors to optimize supply chain efficiency.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Negotiated contracts with suppliers to secure better pricing and terms, resulting in reduced overall business costs.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Monitored market conditions to set accurate product pricing, and take advantage of emerging trends.
Mail Clerk (Temporary)
Moda Health
Portland
09.2014 - 11.2014
- Packed the mail content into letters to be sent out to members.
- Sorted and distributed incoming mail to ensure prompt delivery across departments.
- Collaborated with team members to streamline mail processing workflows.
- Implemented best practices for handling sensitive documents to maintain confidentiality.
- Monitored equipment performance, coordinating maintenance as needed to minimize downtime.
Education
Bachelor of Arts - Japanese
Portland State University
Portland, OR05-2015
Bachelor of Arts - Japanese
Waseda University
Tokyo, JapanSkills
- Problem solving
- Team collaboration
- Workplace safety
- Multitasking abilities
- Active listening
- Adaptability
- Flexibility
- Customer service
Languages
English
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Japanese
Limited
Russian
Limited
Timeline
Accounting Specialist
Moda Health
06.2018 - 10.2025
Imaging Clerk
Moda Health
10.2016 - 06.2018
Mail Clerk (Temporary)
Moda Health
09.2014 - 11.2014
Virtual Storefront Owner
Self-employeed
01.2012 - 06.2016
Bachelor of Arts - Japanese
Portland State University
Bachelor of Arts - Japanese
Waseda University