ALANA CHASE

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• Examined customer loan applications for loan approvals and denials.
• Advised clients on mortgage, education and personal loans.
• Assist borrowers with commercial loans for business loans and business buildings
• Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
• Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
• Developed and maintained relationships with local real estate agents.
• Successfully closed average of 3-7 loans per month.

• 40-60 hours
• Making recommendations or decisions to approve or decline commercial business loans;
• Investigating and evaluating credit histories to determine credit worthiness of individuals or businesses; and
• Processing loan applications on web-based computer systems
• Support the Small Business Administration's 7(a) programs
• Working as a loan officer to review, request information and approve loans for SBA loan programs
• Experience with SBA software systems
• Transferred to several positions within the SBA to assist with project coordinators within SBA to complete multiple job tasks within SBA to process loans
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

• 50-60 hours
• Originating in all 50 states, experience in closing purchase, refinance, FHA, VA, USDA, Reverse and
• Originated, reviewed, processed, closed and administered customer loan proposals.
• Maintained compliance with laws and regulations governing commercial and residential loans.
• Completed 60 cold calls each week to prospect for new clients.
• Monitored pipelines to track and log status of loans.
• Built trust and promoted customer loyalty throughout underwriting process.

• 60 hours
• Managing a team of 10 credit advisers to assist realtors and loan officers to get their clients credit scores increased to qualify to purchase a home or refinance their homes
• Working with small businesses on business credit and obtaining commercial loans
• Building a realtor base for consistent referral leads
• Generated financial and operational reports to assist management with business strategy.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Identified partnership opportunities and established favorable business connections.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

• Manage a team of 6 Admins to run the entire store office
• Managed 6 Administrative Assistants with continuous coaching and mentoring.
• Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Manage the hiring, training and orientation for new associates
• Handle most personal within store, including any payroll management
• Completed weekly payroll for 185 employees.
• Maintain store budget hours for payroll and schedules
• Open store in morning by counting previous day funds and deposits to bank
• Conduct monthly safety meetings
• Trained employees in company and regulatory compliance requirements to promote conformance.
• Delivered performance reviews, recommending additional training or advancements.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Assigned tasks and directed team of office clerks.

• Managing a Team of Loan Officers as well as Originating Loans; Exceptional Sales and Closing Skills;
• Omplete understanding of the mortgage lending process as well as a thorough knowledge of Pre-Qual
• Rinciples and Practices; ability to price and originate loans of all types (A-Paper, Sub-Prime, FHA, VA); high level of integrity; strong PC proficiency in Word, Excel, Outlook; as well as the proficient use and knowledge of Calyx Point

• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Responsible for meeting with the clients; running office, taking monthly rent payments, marketing new rental properties, communicating consistently with clients and operations staff; adhering to company policies & procedures as well ensuring full compliance; accounts receivable/ payable monthly
• Assist with employee payroll
• Managed hire and train staff to produce purchase or rentals for both residential and commerical property.
• Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.