Alana Chilcote
Port Orchard,WA
Summary
I am seeking employment in a professional restaurant setting where I can utilize my extensive experience in hospitality.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Restaurant Manager/Supervisor
McCormick Woods Clubhouse Restaurant
07.2010 - 03.2024
- Managed front of house staff, including hiring, firing, scheduling for seasonal needs
- Trained and supervised all front of house staff to provide proper service
- Oversaw all aspects of front of house for restaurant
- Managed P/L for front of house to meet yearly/quarterly budget
- Inventory management with primary incentive on cost controls
- Served large sections of floor and provided excellent customer service
- Bartended multiple shifts a week and set-up and worked banquet bar for special events.
Bartender and Server
ADMIRAL THEATER
05.2012 - 09.2015
- Company Overview: The Admiral Theater is a dinner theater
- As a server, I was responsible for taking food and drink orders in a faster paced setting
- As a bartender, I worked a high volume, fast paced bar for balcony customers
- I was responsible for setting up and breaking down the bar
- Work with team to ensure excellent customer experience
Bartender/ Server
THE HERITAGE RESTAURANT
04.2007 - 06.2010
- Work as server bartender in small dining room
- I was responsible for all take out orders and restaurant customers
- Responsible for taking orders, making cocktails and expediting all food orders
- Performed all opening and closing duties
- Worked breakfast and dinner shifts
- Always making customer satisfaction top priority
Education
Bachelor's - Psychology
Washington State University
Pullman, WASkills
- Bartending experience
- Extensive restaurant server experience
- Exceptional customer service skills
- Enjoys working as part of a team
- Ability to problem solve
- Make customer satisfaction top priority
- Experience working with employees of all ages
- Good communication skills
- Experience handling and counting money
- Able to multitask
- Restaurant management experience
- Banquet experience
- POS experience
Certification
- Food Handler, Ongoing
- Class 12 mixology permit, 07/01/21 to 12/01/26
- MAST Permit, Ongoing
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Bartender and Server
ADMIRAL THEATER
05.2012 - 09.2015
Restaurant Manager/Supervisor
McCormick Woods Clubhouse Restaurant
07.2010 - 03.2024
Bartender/ Server
THE HERITAGE RESTAURANT
04.2007 - 06.2010
Bachelor's - Psychology
Washington State University
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