Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Alana Chilcote

Port Orchard,WA

Summary

I am seeking employment in a professional restaurant setting where I can utilize my extensive experience in hospitality.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Restaurant Manager/Supervisor

McCormick Woods Clubhouse Restaurant
07.2010 - 03.2024
  • Managed front of house staff, including hiring, firing, scheduling for seasonal needs
  • Trained and supervised all front of house staff to provide proper service
  • Oversaw all aspects of front of house for restaurant
  • Managed P/L for front of house to meet yearly/quarterly budget
  • Inventory management with primary incentive on cost controls
  • Served large sections of floor and provided excellent customer service
  • Bartended multiple shifts a week and set-up and worked banquet bar for special events.

Bartender and Server

ADMIRAL THEATER
05.2012 - 09.2015
  • Company Overview: The Admiral Theater is a dinner theater
  • As a server, I was responsible for taking food and drink orders in a faster paced setting
  • As a bartender, I worked a high volume, fast paced bar for balcony customers
  • I was responsible for setting up and breaking down the bar
  • Work with team to ensure excellent customer experience

Bartender/ Server

THE HERITAGE RESTAURANT
04.2007 - 06.2010
  • Work as server bartender in small dining room
  • I was responsible for all take out orders and restaurant customers
  • Responsible for taking orders, making cocktails and expediting all food orders
  • Performed all opening and closing duties
  • Worked breakfast and dinner shifts
  • Always making customer satisfaction top priority

Education

Bachelor's - Psychology

Washington State University
Pullman, WA

Skills

  • Bartending experience
  • Extensive restaurant server experience
  • Exceptional customer service skills
  • Enjoys working as part of a team
  • Ability to problem solve
  • Make customer satisfaction top priority
  • Experience working with employees of all ages
  • Good communication skills
  • Experience handling and counting money
  • Able to multitask
  • Restaurant management experience
  • Banquet experience
  • POS experience

Certification

  • Food Handler, Ongoing
  • Class 12 mixology permit, 07/01/21 to 12/01/26
  • MAST Permit, Ongoing

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Bartender and Server

ADMIRAL THEATER
05.2012 - 09.2015

Restaurant Manager/Supervisor

McCormick Woods Clubhouse Restaurant
07.2010 - 03.2024

Bartender/ Server

THE HERITAGE RESTAURANT
04.2007 - 06.2010

Bachelor's - Psychology

Washington State University

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Alana Chilcote