Alana Cotton
Hot Springs,AR
Overview
2
2
years of professional experience
Work History
Sales Associate
Bathhouse soapery
Hot Springs, AR
03.2023 - 06.2023
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Vet Assistant/Receptionist
All Pets Center
Hot Springs Village, AR
03.2021 - 01.2022
- Stocked supplies necessary for veterinary treatments.
- Ensured that all equipment was properly maintained and calibrated.
- Cared for hospitalized animals under direction of veterinarian staff.
- Provided emotional support to pet owners when needed.
- Performed administrative tasks related to filing paperwork and scheduling appointments.
- Assisted veterinarians with physical examinations of animals.
- Recorded patient histories, patient observations, treatments, and medications administered.
- Cleaned and sterilized surgical instruments before and after procedures.
- Monitored vital signs during surgery and anesthesia recovery.
- Administered injections, immunizations, prescribed medications, and intravenous fluids as instructed by veterinarian.
- Maintained medical records on each animal seen in clinic.
- Ordered laboratory tests requested by veterinarian such as urinalysis, fecal exams, cultures .
- Observed behavior of patients to detect symptoms of illness or injury.
- Performed routine lab work including blood draws and other specimen collection techniques.
- Assisted with surgical preparation including prepping the animal for surgery.
- Communicated effectively with clients regarding their pet's health status.
- Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
- Completed enemas, catheterizations and intravenous feedings.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
Education
High School Diploma -
Victory Preforming Arts Academy
Milton, FL05-2017
Skills
- Office Management
- Data Entry
- Greeting and Seating Clients
- Scheduling appointments
- Verbal and written communication
- Multitasking and prioritization
- Patient Care
- Physical Examinations
- Veterinary standards and procedures
Timeline
Sales Associate
Bathhouse soapery
03.2023 - 06.2023
Vet Assistant/Receptionist
All Pets Center
03.2021 - 01.2022
High School Diploma -
Victory Preforming Arts Academy