Alana Couch-Footman
Grand Rapids,United States
Summary
Highly effective at maintaining strong and productive employee relations. Skilled in training, consensus-building and conflict management in all areas of human resources. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented Senior Human Resources Generalist with extensive knowledge of benefits administration, compensation management, recruitment and all other areas of HR activities. Analytical and critical thinker with advanced communication and planning abilities. Looking to leverage 10 years of experience to take on a new role.
Overview
10
10
years of professional experience
Work History
Senior HR Recruiter/HR Generalist
IBM
Remote, MI
11.2020 - Current
- Developed strategies to increase employee satisfaction and reduce turnover.
- Created recruitment strategies to find best candidates for each opening.
- Led special training courses such as yearly sexual harassment seminars.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Analyzed issues and employed improvement processes.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
- Advocated for staff members and counsel supervisors to identify and resolve conflicts.
- Conserved time and improved workflows by handling special projects and emergency solutions.
- Delivered consultative services and recruited qualified and diversified candidates for employment.
- Launched company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Provided troubleshooting and technical assistance in use of PeopleAdmin system.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Completed projects on time and under budget while resolving complex issues for senior leaders.
- Performed timely project management within budget constraints for issues regarding executive leadership.
- Implemented quality control initiatives to reduce downtime and increase revenue.
- Conducted annual salary surveys and developed, analyzed and updated company salary budget.
- Oversaw HR needs for 500 -employee operation across 12 locations
Senior IT Recruiter
PEC Technologies
Grand Rapids, MI
01.2017 - 11.2020
- Onboarded new hires and set up training.
- Interviewed candidates using different interview methods and approaches.
- Wrote and posted technical job descriptions
- Referred candidate resumes to customer account managers for evaluation and submission.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Worked alongside global business leader to deploy new training strategies.
- Oversaw HR needs for 400-employee operation across 7 locations.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Operated as trusted advisor and subject matter expert to build strong and credible relationships with senior leaders, hiring managers and critical stakeholders.
HR IT Recruiter
Atomic Object
Grand Rapids, MI
08.2013 - 01.2017
- Coordinated with IT team leaders to forecast hiring needs and department goals.
- Operated as trusted advisor and subject matter expert to build strong and credible relationships with senior leaders, hiring managers and critical stakeholders.
- Onboarded new hires and set up training.
- Interviewed candidates using different interview methods and approaches.
- Wrote and posted technical job descriptions
- Sourced and selected applicants for technical positions within company.
- Referred candidate resumes to customer account managers for evaluation and submission.
- Used Boolean searches to develop applicant portfolios for expected openings.
- Built and executed sourcing, assessment and closing approaches to manage return on investment expectations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Completed human resource operational requirements by scheduling and assigning employees.
- Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
- Worked alongside global business leader to deploy new training strategies.
- Migrated legacy HRIS system to new technology to minimize business impacts.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Planned and launched large-scale events that boosted employee participation by 85%.
Education
Associate of Arts - Business Administration And Management
University of Michigan - Ann Arbor
Ann Arbor, MI07.2026
High School Diploma -
East Kentwood High School
Grand Rapids, MI07.2015
Skills
- Leave of Absence Transitions
- Transfer Coordination
- Employee Orientation
- Affirmative Action Guidelines
- Americans with Disabilities Act (ADA)
- Applicant Qualification
- Equal Employment Opportunity (EEO)
- Work Complaint Handling
Timeline
Senior HR Recruiter/HR Generalist
IBM
11.2020 - Current
Senior IT Recruiter
PEC Technologies
01.2017 - 11.2020
HR IT Recruiter
Atomic Object
08.2013 - 01.2017
Associate of Arts - Business Administration And Management
University of Michigan - Ann Arbor
High School Diploma -
East Kentwood High School
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