Alana C. Polk
Sausalito,CA
Summary
Detail-oriented and personable professional with over20 years of experience in customer service, administrative support, and client relations. Skilled in managing multi-line phone systems, handling email correspondence, and providing front-desk support. Adept at maintaining schedules, ensuring seamless office operations, and delivering exceptional customer experiences. Proven ability to balance multiple priorities, maintain professionalism under pressure, and contribute to organizational success. Seeking to leverage my skills in a receptionist role to support daily operations and enhance client satisfaction.
Overview
6
6
years of professional experience
Work History
Teller
Wells Fargo
06.2024 - Current
- Deliver exceptional customer service by addressing client inquiries and providing solutions
- Manage financial transactions with precision, ensuring accuracy and compliance
- Handle email communication with customers regarding account updates and services
- Educate customers on banking products and services to meet their financial needs
Teller3
West America Bank
07.2021 - 11.2023
- Supervised junior tellers to ensure adherence to procedures and service standards
- Processed complex transactions while maintaining compliance with bank policies
- Managed multi-line phone systems for client inquiries and internal communications
- Conducted audits and monitored operations to ensure accuracy and regulatory compliance
Administrative Assistant
ILash Lux
10.2018 - 05.2020
- Managed approximately 20-30 incoming calls emails and faxes per day
- Managed scheduling and calendar systems for staff and clients, ensuring efficiency
- Oversaw multi-line phone operations, directing calls to appropriate staff and resolving inquiries
- Handled incoming and outgoing email correspondence, maintaining professional communication standards
- Delivered administrative support, including event planning and office organization
Education
High School Diploma -
Tamalpais High School
Mill Valley, CAAdditional Coursework - undefined
Bryman College
Skills
- Front-desk operations & scheduling
- Multi-line phone management
- Email correspondence (incoming & outgoing)
- Customer service excellence
- Administrative support & document management
- Time management & organization
- Communication & interpersonal skills
- Proficient in Microsoft Office Suite & social media tools
Accomplishments
- Successfully balanced cash drawers with100% accuracy during tenure at Wells Fargo and West America Bank.
- Created streamlined scheduling and phone management systems at ILash Lux, improving client satisfaction.
- Recognized for excellent customer service and ability to resolve client issues effectively.
Timeline
Teller
Wells Fargo
06.2024 - Current
Teller3
West America Bank
07.2021 - 11.2023
Administrative Assistant
ILash Lux
10.2018 - 05.2020
Additional Coursework - undefined
Bryman College
High School Diploma -
Tamalpais High School
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