Alana Cruz Jimenez
The Bronx,NY
Summary
Dynamic banking professional with a proven track record at Bank of America, excelling in relationship building and customer service. Skilled in cash handling and sales, I enhanced client satisfaction through effective communication and education on financial products, driving informed decisions and fostering loyalty. Committed to operational excellence and team collaboration.
Overview
7
7
years of professional experience
Work History
Relationship Banker
Bank of America
07.2024 - 10.2025
- Assisted clients with account inquiries and transactions to enhance customer satisfaction.
- Processed loan applications and documentation to ensure compliance with banking regulations.
- Educated clients on banking products and services to promote informed financial decisions.
- Collaborated with team members to streamline branch operations and improve service delivery.
Teller
PLS Check Cashing
02.2023 - 09.2023
- Processed customer transactions accurately and efficiently, ensuring compliance with company policies.
- Assisted customers with check cashing inquiries and provided information on services offered.
- Maintained accurate cash drawer, managing discrepancies to uphold financial integrity.
- Educated clients on financial products, enhancing customer understanding and satisfaction.
Cashier
Food Universe Supermarket
11.2020 - 04.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash register balances through diligent tracking and reconciliation.
- Assisted in inventory management by restocking shelves and organizing products effectively.
Manager
McDonald's
08.2018 - 12.2019
- Supervised daily operations to ensure team efficiency and productivity.
- Developed training materials to enhance staff onboarding and performance.
- Implemented process improvements that streamlined workflow and reduced errors.
- Coordinated cross-functional team meetings to align project goals and objectives.
Education
High School Diploma -
Gabriela Mistral
San Juan , PRSkills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Banking
Languages
Spanish
Native or Bilingual
Timeline
Relationship Banker
Bank of America
07.2024 - 10.2025
Teller
PLS Check Cashing
02.2023 - 09.2023
Cashier
Food Universe Supermarket
11.2020 - 04.2022
Manager
McDonald's
08.2018 - 12.2019
High School Diploma -
Gabriela Mistral