Alana Czarnecki
Alexandria,VA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and interpersonal skills with a talent for effectively addressing concerns. Customer-focused individual with a passion for delivering exceptional service and improving customer satisfaction to drive positive outcomes.
Overview
7
7
years of professional experience
Work History
Oral Surgery Assistant
Oral Surgery Associates of Milwaukee
Mequon
04.2025 - 07.2025
- Prepared and sterilized surgical instruments and equipment for each procedure.
- Assisted surgeons with oral surgery procedures and patient management.
- Educated patients on post-operative care and recovery instructions.
- Assisted in imaging procedures, including X-rays and scans, for diagnostics.
- Provided compassionate support to patients during pre-operative preparations.
Server
Stilt House
Cedarburg
10.2024 - 04.2025
- Provided exceptional customer service in a high-demand dining environment.
- Maintained cleanliness and organization of dining area and service stations.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Veterinary Assistant
Fredonia Veterinary Clinic
Fredonia
11.2023 - 07.2024
- Assisted veterinarians in performing medical procedures, including administering medications, surgical procedures, X-rays and ultrasounds, and conducting laboratory tests.
- Provided compassionate care to animals by monitoring their health and behavior, ensuring their comfort and well-being
- Handled patient admissions and discharges efficiently, obtaining necessary information from pet owners and updating records accurately
- Educated pet owners on proper nutrition guidelines, medication administration techniques, and postoperative care instructions.
Phlebotomist
Versiti
West Bend
08.2023 - 11.2023
- Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting
- Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures
- Maintained strict adherence to infection control protocols and safety standards during blood collection process
- Demonstrated excellent customer service skills by providing compassionate care to patients during phlebotomy procedures
Veterinary Specialist
U.S. Army
Bethesda
06.2019 - 11.2021
- Maintain accurate medical records for each patient, documenting diagnoses, treatments, and progress notes
- Develop training materials to train team members on safety procedures and equipment usage.
- Manage inventory levels to ensure resource availability for missions.
- Adhere to strict sanitation and safety standards during research protocol surgeries.
Receptionist
Pasadena Eye Care
Pasadena
12.2018 - 05.2019
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
Education
High School Diploma -
Chesapeake High School
Pasadena, MDSkills
- Customer service
- Medical record keeping
- Patient care
- Instruction and leadership
Timeline
Oral Surgery Assistant
Oral Surgery Associates of Milwaukee
04.2025 - 07.2025
Server
Stilt House
10.2024 - 04.2025
Veterinary Assistant
Fredonia Veterinary Clinic
11.2023 - 07.2024
Phlebotomist
Versiti
08.2023 - 11.2023
Veterinary Specialist
U.S. Army
06.2019 - 11.2021
Receptionist
Pasadena Eye Care
12.2018 - 05.2019
High School Diploma -
Chesapeake High School