Alana Daggett
STAFFORD,VA
Summary
Dedicated customer service and warehouse professional with 7+ years of experience providing excellent customer support, processing transactions, fulfilling online orders, and maintaining efficient operations.
Known for reliability, teamwork, and strong communication skills. Seeking to contribute these strengths in a customer service, administrative, or warehouse role.
Overview
2027
2027
years of professional experience
Work History
Warehouse Associate
Amazon
Fredericksburg, VA
2023 - Current
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse.
- Consistently lifted materials weighing as much as 50 pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Maintained strict adherence to safety protocols, reducing workplace accidents and fostering a safe working environment for all employees.
- Demonstrated flexibility and adaptability to address fluctuating workload demands while maintaining a high level of productivity.
E-Commerce Personal Shopper
Walmart
Stafford, VA
2019 - 2025
- Navigated Walmart's inventory system to locate items efficiently.
- Ensured accurate order fulfillment by verifying product quality and availability.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Assisted customers with returns, exchanges, and refunds as necessary, demonstrating a commitment to outstanding service at all times.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Achieved or exceeded company-defined pick-rate and first time pick- rate quotas.
Server/Food Runner
Carlos O'Kelly's
Stafford, VA
2017 - 2019
- Coordinated food and beverage orders efficiently, minimizing wait times during peak hours.
- Maintained cleanliness and organization of dining areas, enhancing overall restaurant ambiance.
- Upsold daily specials and promotions, contributing to increased revenue through effective communication skills.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server/Hostess
Country Cookin
Fredericksburg, VA
2015 - 2017
- Provided excellent customer service, ensuring a positive dining experience for all guests.
- Maintained knowledge of menu items and specials to effectively communicate with customers.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Brooke Point High
Stafford, VA05.2017
Skills
- Strong work ethic and integrity
- Exceptional customer service
- Patience and empathy
- Upbeat and outgoing attitude
- Verbal and written communication
- Self-motivated and disciplined
- Attention to detail
- Pos Systems and cash handling
- Heavy lifting
- Machinery operation
Timeline
Warehouse Associate
Amazon
2023 - Current
E-Commerce Personal Shopper
Walmart
2019 - 2025
Server/Food Runner
Carlos O'Kelly's
2017 - 2019
Server/Hostess
Country Cookin
2015 - 2017
High School Diploma -
Brooke Point High