Summary
Overview
Work History
Education
Skills
Timeline
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Alana David

Midlothian,TX

Summary

Diligent Manager with proven expertise in customer relations and staff training from roles at Hibachio and Firehouse Subs. Excelled in enhancing customer satisfaction and fostering a positive work environment. Skilled in money handling and team motivation, achieving operational excellence. Demonstrated leadership in recruiting and mentoring, significantly improving team cohesion and performance.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Hibachio
07.2021 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Organized and detail-oriented with a strong work ethic.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Assistant Manager

Firehouse Subs
06.2019 - 02.2021
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Generated repeat business through exceptional customer service.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Oversaw daily operations to maintain store cleanliness and organization.

Camp Volunteer

Silver Spur Riding School
05.2017 - 08.2017
  • Created outstanding camper experience for children, parents and families and promoted camp participation.
  • Demonstrated constant safety awareness and critically evaluated situations for potential risks.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with fellow volunteers to plan and execute exciting events such as talent shows or themed evenings for added fun experiences.
  • Taught socially acceptable behaviors to campers, served as role model and used age-appropriate positive reinforcement and behavior management strategies.
  • Served as a role model for younger campers by demonstrating respect, responsibility, honesty, caring attitude towards peers during camp activities.
  • Facilitated team-building exercises that strengthened camaraderie among diverse groups of young people aged 6-17 years.
  • Exceeded physical qualifications outlined in job description and modeled fitness and energy for campers and team members.
  • Worked with children of varying age, interest, skill, and developmental levels.

Education

High School Diploma -

Carlsbad High School
Carlsbad, CA
07-2020

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Recruiting and interviewing
  • Attention to Detail
  • Sales monitoring
  • Computer Skills
  • Multitasking Abilities
  • Organizational Skills

Timeline

Assistant Manager

Hibachio
07.2021 - Current

Assistant Manager

Firehouse Subs
06.2019 - 02.2021

Camp Volunteer

Silver Spur Riding School
05.2017 - 08.2017

High School Diploma -

Carlsbad High School

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Alana David