Alana Davis
Miami,FL
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experiences through welcoming interactions and extensive product knowledge.
Overview
11
11
years of professional experience
Work History
Front End Team Member
Total Wine & More
Miami, FL
12.2021 - 07.2024
- Greeted customers and answered their questions about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
Cashier
BrandsMart USA
Miami, FL
10.2020 - 08.2021
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
Customer Service Representative
Home Depot
Miami , FL
07.2019 - 09.2020
- Provided excellent customer service to resolve customer complaints promptly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and provided frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
Cashier
Publix
Miami, FL
10.2015 - 06.2019
- Issued receipts, refunds, credits, or changes due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of the checkout area, including countertops, registers, and floors.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Preserved the store's appearance by arranging and replenishing displays, as well as merchandise racks.
- Ensured that cash drawer had correct amounts and adequate change by counting at the beginning of each shift.
Nutrition Assistant
Jackson South Community Hospital
Miami, FL
02.2013 - 04.2015
- Observed clients during meals to ensure they were following dietary guidelines.
- Gathered data on client's dietary intake and documented it for review by dietitians.
- Assisted dietitians with meal planning for special needs patients based on individual requirements.
- Collaborated with other departments such as Dietary Services, Food Service, or Medical Records when necessary.
Education
High School Diploma -
Miami Palmetto Senior High School
Miami, FL06-2005
Skills
- POS Systems
- Returns processing
- Customer Service
- Inventory and Stocking
- Professionalism
- Attention to Detail
- Organization
- Staff Mentoring
- Written and verbal communication
- Cleaning and sanitizing
- Time management skills
- Inbound and Outbound Calling
Timeline
Front End Team Member
Total Wine & More
12.2021 - 07.2024
Cashier
BrandsMart USA
10.2020 - 08.2021
Customer Service Representative
Home Depot
07.2019 - 09.2020
Cashier
Publix
10.2015 - 06.2019
Nutrition Assistant
Jackson South Community Hospital
02.2013 - 04.2015
High School Diploma -
Miami Palmetto Senior High School