Alana Diggs
Jacksonville,FL
Summary
As a dedicated Shift Lead at Dunkin' Donuts, I excelled in streamlining operations and elevating customer satisfaction through expert training and mentorship. My blend of decision-making prowess and a strong customer service focus significantly improved team performance, showcasing my ability to lead with both hard and soft skills effectively.
Overview
2
2
years of professional experience
Work History
Shift Lead
Dunkin' Donuts
12.2022 - 09.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Bachelor Of Business Studies - Business And Marketing
Florida State College
Jacksonville, FLSkills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Workplace Safety
- Rules Enforcement
Timeline
Shift Lead
Dunkin' Donuts
12.2022 - 09.2024
Bachelor Of Business Studies - Business And Marketing
Florida State College