Alana Dillard
Temple Hills,US
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
19
19
years of professional experience
Work History
Executive Administrative Assistant
MedStar Health
Washington, DC
06.2022 - Current
Credentialing coordinator/Refund Specialist
Adventist Health
Gaithersburg, MD
09.2021 - 05.2022
- Assist patients make payments or set up bill payment plans
- Process insurance reimbursement requests, and issue refunds
- Maintaining detailed financial records in patients' files
- Scheduling patient appointments or updating medical records
Patient Coordinator
Medstar Orthopedic Institute
Olney, MD
09.2019 - 09.2021
- Provide assistance to patients in a busy orthopedic office, daily use of idx and medconnect electronic systems
- Coordinate all the functions and activities related to patient access including customer service, registration, billing, appointment scheduling, insurance verification, Time-of-Service (TOS) payment processing, and copays
Medical Office Manager/Govt Contractor
Bureau of Engraving and Printing
Washington, DC
09.2014 - 09.2019
- Greeted and checked in patients to the health unit, answer phones, requested lab work via LabCorp platform, maintained medication and occupational physical log for staff
- Provided lab results to the Medical Director for review, pick up daily blood samples for LabCorp driver, ordered all medical and office supplies
Program/Billing Assistant
World Bank Group
Washington, DC
06.2013 - 06.2014
- Completed medical clearance for staff traveling abroad on mission using online database and heavy utilization of data entry
Contractor/Student
Robert Half
Washington, DC
01.2010 - 04.2012
- Worked independently and as part of a team to achieve academic and financial goals by working various temporary contract administrative positions for several large corporations among Washington, DC
- Coordinate daily tasks for Quality, Risk Management, ensuring patient safety and risk reduction
- Collaborate with AVP to enhance safety protocols, achieving measurable improvements in hospital safety
- Manage payroll, calendars, and expense reports, optimizing administrative efficiency and accuracy
- Manage risk and safety initiatives, collaborating with AVP to enhance patient protection protocols and streamline administrative processes
- Drive efficiency in Quality and Risk Management office, optimizing daily operations and implementing innovative solutions for safety improvement
Financial Clearance Representative
Washington Hospital Center
Washington, DC
12.2008 - 12.2010
- Collected and entered required data into the EHR system with emphasis on accuracy of demographic and financial information in order to ensure appropriate insurance reimbursement
- Verified patient insurance, confirming benefits eligibility, performing authorization, preregistration, pre-certification, calculating and estimating patient liability, collecting payments, and / or notification as required by third party coverage providers
Legal Secretary
Howard University
Washington, DC
04.2006 - 12.2008
- Filed, organized, scanned, copied and faxed legal documents, prepared legal documents for attorneys, open mail, schedule conference rooms, answer phones
- Made travel arrangements for attorneys, filed documents with the court ahead of deadlines, processed third party and vendor invoices
Education
B.S. - Psychology
Virginia Union University
Richmond, VAHigh school diploma or GED -
West Potomac High School
Alexandria, VAAssociate's degree -
Virginia Union University
Richmond, VASkills
- Patient Registration
- Medical Billing
- Patient Advocacy
- Appointment Scheduling
- Insurance Verification
- Office Management
- Communication
- Medical Terminology
- Payroll Management
- Calendar Management
- Expense Reporting
- Customer Service
- Data Entry
- EHR Systems
- Risk Management
- Financial Reporting
- Administrative Efficiency
- Innovative Solutions
- Patient Safety
- Safety Protocols
- Quality Improvement
- Spreadsheet tracking
Personal Information
Title: Executive Administrative Assistant
Timeline
Executive Administrative Assistant
MedStar Health
06.2022 - Current
Credentialing coordinator/Refund Specialist
Adventist Health
09.2021 - 05.2022
Patient Coordinator
Medstar Orthopedic Institute
09.2019 - 09.2021
Medical Office Manager/Govt Contractor
Bureau of Engraving and Printing
09.2014 - 09.2019
Program/Billing Assistant
World Bank Group
06.2013 - 06.2014
Contractor/Student
Robert Half
01.2010 - 04.2012
Financial Clearance Representative
Washington Hospital Center
12.2008 - 12.2010
Legal Secretary
Howard University
04.2006 - 12.2008
B.S. - Psychology
Virginia Union University
High school diploma or GED -
West Potomac High School
Associate's degree -
Virginia Union University
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