Alana Dixie
Buffalo
Summary
Dynamic professional with a proven track record of excelling in inventory management and customer service. Adept at resolving issues and enhancing customer loyalty through effective communication and problem-solving skills. Recognized for maintaining cleanliness standards and ensuring efficient operations, contributing to a positive shopping experience. Skilled in scheduling meetings and appointments, and organizing office operations. A punctual professional committed to satisfying customer needs and meeting office demands.
Overview
4
4
years of professional experience
Work History
Grocery Stocker
Target
Buffalo
10.2024 - Current
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Coordinated with management to identify and resolve inventory discrepancies.
- Assisted customers in locating desired items within the store.
- Verified stock levels of existing products on store shelves to ensure adequate inventory levels.
Membership Representative
Independent Health YMCA
Buffalo
04.2023 - 06.2024
- Provided timely resolution to customer complaints and escalated issues when necessary.
- Implemented techniques for improving customer loyalty by understanding individual needs and preferences.
- Handled financial transactions including payments, refunds, credits and collections with accuracy.
- Assisted members with inquiries regarding their membership benefits and privileges.
Cashier
Little Caesars Pizza
Buffalo
02.2021 - 03.2023
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
Education
BBA - Business Administration And Management
SUNY At Buffalo
Buffalo, NY05-2027
Associate of Arts - Business Administration And Management
Erie Community College
Buffalo, NY05-2025
Skills
- Customer service
- Inventory management
- Problem solving
- Cleanliness standards
- Time management
- Call handling
- Verbal and written communication
- Resourceful
- Bookkeeping
- Professional and mature
Affiliations
- Volunteer Firefighter
- Member of business club at Erie Community college
Accomplishments
- Made the deans list twice at Erie Community College
- Currently sitting at a 3.4 GPA
Timeline
Grocery Stocker
Target
10.2024 - Current
Membership Representative
Independent Health YMCA
04.2023 - 06.2024
Cashier
Little Caesars Pizza
02.2021 - 03.2023
BBA - Business Administration And Management
SUNY At Buffalo
Associate of Arts - Business Administration And Management
Erie Community College
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