Alana Dondelinger
IT Support Technician
San Diego,CA
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Skilled at maintaining positive communications even in stressful situations. Dedicated team player delivers great customer service.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Languages
Work History
IT Service Desk Technician
SAIC
San Diego, CA
08.2022 - Current
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Barista
Starbucks
San Diego, CA
10.2021 - 04.2022
- Responsible for assisting and preparing drinks for customers.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Intern
Martac Systems
Melbourne, Fl
06.2021 - 07.2021
- Collaborated with senior engineers on projects and offered insight.
- Studied manufacturing processes to improve overall knowledge.
- Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.
- Created 3D models from 2D drawings.
- Designed and coordinated engineering tests and experiments.
- Marked stock items with identification tags, stamps, electric marking tools, or other labeling equipment.
Food Service Lead
Belmont Park
San Diego, CA
02.2020 - 05.2021
- Oversaw training of more than 10 team members.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
Education
Associate of Science - Computer Science And Programming
San Diego Mesa College
San Diego, CA 12.2022 - Current
High School Diploma -
Canyon Hills High School (Serra High School)
San Diego, CA 05.2017 - 05.2021
No Degree - Aerospace Engineering
San Diego State University
San Diego, CA 05.2001 -
Skills
SolidworksAutodesk Inventor
Remote System Analysis
Technical Support Triage
Support Ticket System Management
Analytical and Critical Thinking
Administrative tasks
Problem-solving
Operations support
Strategic planning and analysis
Data security
Accomplishments
- Airplane Project
- The goal of the project was to buy or create a gliding airplane with said constraints and learn how to tweak or enhance the plane using the physics we learned throughout the year in order to get the best flight time we can without using a mechanical motor
- Clawbot
- The goal of the project was to build and coded a Clawbot with a remote controller in order to use the clawbot to play a mostly friendly game of capture the flag
- Popsicle Bridge
- The goal of the project was to build and test a popsicle bridge for maximum weight to be pushed on it without breaking
- The secondary goal was to use the West Point Bridge Designer to design a functional bridge for the least amount of money
- Crane/Port Project
- As a group we were expected to construct a fully automated crane that would lift a crate, unload it and repeat three times.
Additional Information
- AWARDS/ACTIVITIES , Key Leader Camp 2018-2020 NJROTC Brigade Sta 2020-2021 Honor Role 2018-2020 NJROTC Medal Of Excellence 2018-2019
Certification
Security Plus, CompTIA
Timeline
Security Plus, CompTIA
03-2023
Associate of Science - Computer Science And Programming
San Diego Mesa College
12.2022 - Current
IT Service Desk Technician
SAIC
08.2022 - Current
Barista
Starbucks
10.2021 - 04.2022
Intern
Martac Systems
06.2021 - 07.2021
Food Service Lead
Belmont Park
02.2020 - 05.2021
High School Diploma -
Canyon Hills High School (Serra High School)
05.2017 - 05.2021
No Degree - Aerospace Engineering
San Diego State University
05.2001 -