Alana Duggan
Saint Charles,MO
Summary
Motivated event manager bringing several years of experience delivering small to large-scale events on-time and within stringent budgets. Talented at identifying potential problems, problem solving to ensure client satisfaction and positive attendee experience. Background managing occasions from small, private affairs to extremely large corporate conferences. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Event Manager
Chicken N Pickle
Saint Charles, MO
12.2023 - Current
- Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
- Provided support to attendees before, during, and after the event as needed.
- Served as the primary contact person responsible for responding to inquiries about in-person events.
- Clearly explaining and going over the contract with the customer before the event begins.
Salesperson
Bel - Aire Home Imporvment
Platteville, WI
05.2023 - 07.2023
- Door-to-door roof sales, interacting with customers, giving them my sales pitch to get a free roof inspection.
- Moving dump trailers to and from customers' houses.
- Resolved customer complaints promptly and efficiently.
- Provided personalized service to build relationships with customers.
Education
BBA - Marketing
Lindenwood University
Saint Charles, MO05-2026
BBA - Entrepreneurship
Lindenwood University
Saint Charles, MO05-2026
Minor - Spanish
Lindenwood University
Saint Charles, MO05-2026
Skills
- Team leadership and supervision
- Catering management
- Event staff management
- Complaint Handling
- Continuous Improvement
- Customer Engagement
- Customer Relationship Building
Accomplishments
- Outstanding citizen award from City of Cuba City Police Department
- Iowa Women's Wrestling 2022 State Champion
Affiliations
Passionate about physical health, colligate wrestler, and love for being outside.
Certification
- Seal of biliteracy in Spanish
- Working towards EMT Certificarte
Languages
Spanish
Professional
Background
- Grew up on a farm with a family of six. My dad owns a roofing company that my siblings and I all had the opprtunity to work for in varies aspects. My mom is a firefighter, my sister is a pilot, my younger brother is competitive in MMA and Jujitsu, and my youngest brother is one of the best operators I have ever seen in heavy equipment. I come from a family of hard workers.
Timeline
Event Manager
Chicken N Pickle
12.2023 - Current
Salesperson
Bel - Aire Home Imporvment
05.2023 - 07.2023
BBA - Marketing
Lindenwood University
BBA - Entrepreneurship
Lindenwood University
Minor - Spanish
Lindenwood University