Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Refrences
Timeline
Generic
Alana Bishop

Alana Bishop

Franklin Square

Summary

Outgoing and responsible, seeking employment! :)

I am currently staying in New York and seeking employment in the area! I'm Enthusiastic, dependable, and professional with strong communication, time management, and organizational skills. Experienced in food service and customer-facing roles with a natural ability to thrive in fast-paced environments. Known for being approachable, accountable, and adaptable-with a flexible schedule and reliable transportation. Fast learner, passionate about delivering excellent service and working collaboratively in team-driven settings.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager/Shift Leader/Prep Cook

Pokitrition - Sushi Burritos & Poke
Phoenix
09.2022 - Current
  • Supervised daily kitchen operations, including staff scheduling, inventory management, and food prep coordination to ensure smooth and efficient service.
  • Prepared ingredients and dishes according to standardized recipes and safety guidelines, maintaining consistency and quality in high-volume environments. (Including cutting and prepping raw fish such as sushi grade salmon and ahi tuna.)
  • Trained, coached, and supported team members to uphold food safety standards, improve productivity, and maintain a positive kitchen culture.
  • Conducted regular inventory checks, placed orders with suppliers, and minimized food waste through careful prep planning and rotation practices.
  • Ensured compliance with health department regulations and company cleanliness standards in all prep and storage areas.
  • Assisted in hiring, onboarding, and performance reviews for kitchen staff, fostering a strong team dynamic and low turnover.
  • Stepped in to support the kitchen or front-of-house staff as needed, demonstrating flexibility and commitment to overall restaurant success.

Hostess/Server

Chillis
Phoenix
01.2025 - 05.2025
  • Greeted and seated guests in a friendly and timely manner, managing waitlists and reservations to ensure optimal table turnover and customer satisfaction.
  • Delivered exceptional customer service by taking accurate orders, anticipating guest needs, and ensuring timely delivery of food and beverages.
  • Maintained cleanliness and organization of dining areas and host stand, ensuring a welcoming environment for all guests.
  • Collaborated closely with kitchen and bar staff to ensure smooth service and accurate order fulfillment.
  • Handled customer concerns with professionalism and a solution-focused approach to ensure positive guest experiences.
  • Upsold menu items and specials, contributing to increased sales and customer satisfaction.
  • Trained and mentored new staff, demonstrating company policies, POS system use, and best practices in guest relations.

Shift Lead

Salad and Go
Phoenix
08.2023 - 01.2024
  • Oversaw shift responsibilities, managed staff scheduling, and maintained inventory.
  • Handled customer transactions and resolved service issues with professionalism.
  • Ensured adherence to food safety and cleanliness standards.

Cashier

The Buffalo Spot
Phoenix
12.2021 - 10.2022
  • Greeted guests, took orders, and processed payments efficiently.
  • Maintained front-of-house cleanliness and supported team with food prep.
  • Developed strong multitasking and customer engagement skills.

Retail Worker

Last Chance
Phoenix
02.2022 - 08.2022
  • Collaborated with team members to ensure smooth daily operations, including inventory processing, customer service, and merchandising.
  • Took initiative in training new staff and volunteers on store procedures, donation intake, and customer engagement, promoting a supportive and productive team environment.
  • Contributed to sustainability efforts by assessing, sorting, and repurposing donated goods, helping reduce landfill waste and promote a circular economy.
  • Led efforts to maintain organized, clean, and efficient workspaces in both front-of-house and backroom areas, improving workflow and team morale.
  • Assisted with inventory rotation and pricing strategy to maximize item visibility and increase sales of reused goods.
  • Promoted the store’s mission by educating customers on sustainable shopping practices and the environmental benefits of secondhand retail.
  • Supported store management in implementing daily goals and tracking team performance, contributing to a more efficient and mission-driven workplace.

Education

High school diploma - GED

Desert Mountain High School
Phoenix, AZ
05.2022

Skills

  • Hospitality
  • Sales
  • Customer service
  • Babysitting
  • Time management
  • Phone etiquette
  • Kitchen experience
  • Restaurant experience
  • POS
  • Stocking
  • Pet sitting
  • Food service
  • Cashiering
  • Retail management
  • Cash handling
  • Organizational skills
  • Communication skills
  • Team management
  • Cooking

Certification

  • ServSafe, Present
  • Food prep and handling, Present
  • Title 4 basic liquor law training, Present
  • Driver's License, Present

Additional Information

Highly motivated and self-disciplined, Outgoing and approachable personality, Strong communicator and team player, Quick to learn and adapt in dynamic environments.

I just moved to New York and have never been more motivated to work! I need friends and experiences in the city so I’m open to almost every opportunity presented to me! Wether it’s at a front desk, behind a bar, in a kitchen, or at a cash register I’m ready to work!

Refrences

General Manager at Pokitrition

Harley Schnoor

harleyschnoor@gmail.com

+1 (480) 601-4068

Timeline

Hostess/Server

Chillis
01.2025 - 05.2025

Shift Lead

Salad and Go
08.2023 - 01.2024

Manager/Shift Leader/Prep Cook

Pokitrition - Sushi Burritos & Poke
09.2022 - Current

Retail Worker

Last Chance
02.2022 - 08.2022

Cashier

The Buffalo Spot
12.2021 - 10.2022

High school diploma - GED

Desert Mountain High School

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