Alana Eringman
Union,USA
Summary
Accomplished patient registration specialist with over 20 years of experience, including a significant tenure at BJC Convenient Care. Proficient in workflow optimization and technology integration, consistently achieving over 80% of quotas. Known for enhancing customer satisfaction through empathetic communication and operational efficiency. Career goals include leveraging expertise to drive innovative solutions in healthcare environments.
Overview
37
37
years of professional experience
Work History
Patient Service Representative
BJC Convenient Care
Chesterfield, MO
11.2022 - Current
- Demonstrated excellent skills while navigating the Epic system.
- Demographics and insurance information are needed to register patients in the computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Greeted all clients with kindness, respect, and courtesy.
- Obtained the necessary signatures for privacy laws and consent for treatment.
- Applied HIPAA privacy and security regulations while handling patient information.
- Communicated financial obligations to patients, and collected fees at the time of service.
- Answered incoming calls promptly and politely, while assisting customers with their requests.
- Scheduled patients for their appointments based on their plan of care, provided by the therapist, and within scheduling guidelines.
- Completed outbound calls to patients to complete the MIA, Issues, and Warnings reports, to ensure patients are scheduled and completing their plan of care.
- Verified all types of patient insurances for therapy benefits, co-payments, limitations, and approved number of visits.
- Gained access to sites such as Availity, Cohere, Aim, Humana Military, United Healthcare, UMR, and others to complete patients' benefits and authorizations if needed.
- Managed patient benefit communications with patients, therapists, and staff.
- Communicated with doctors and other external personnel for referrals, POC, and other needed documents.
- Utilized technology and specialized software to maximize productivity.
- Assisted in the implementation of new technologies and processes to improve patient access services.
Insurance Agent
Bankers Life Insurance
Chesterfield, MO
04.1988 - Current
- Documented and prepared spreadsheets for management's perusal.
- Guided all monetary funds to the cash control department at the end of the day.
- Achieved repeat business and referrals through personalized services.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Monitored market conditions to ensure that existing policies remain competitively priced.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Improved data collection accuracy by structuring systems for desktop spreadsheets.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
Patient Service Coordinator
Cora Physical Therapy
Chesterfield, MO
05.2021 - 05.2023
- Promoted agency products to customers in person, on the telephone, and in writing.
- Pursued continuing education and training programs to further professional development.
- Researched coverage and premium options, and supplied clients with the best coverage available.
- Presented and clearly explained insurance policy options to clients based on their needs and goals.
- Assisted clients with their healthcare needs and proposed the best plan for them.
- I gained respect and trust with all of my clients, which ensured long-lasting relationships and referrals.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Coordinated insurance authorization for procedures and tests.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Prepared correspondence, reports, memos, and other documents as requested by management staff.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Service Coordinator
Disability Resource Connection
Union, MO
06.2021 - 09.2021
- I interviewed clients individually and in family groups to determine the services that best address specific needs.
- Educated patients and caregivers on community resources and post-acute level of care criteria, benefits and coverage
- Counseled and prepared residents for the transition to independent living.
- Referred patients to community resources for mental health treatment, child protective services, and assistance for people with developmental disabilities.
- Documented all correspondence via phone, email, or visual encounters with residents, internal personnel, and disability programs for adults and children.
- Identified methods to improve customer experiences, meeting or exceeding expectations.
- Assisted in the development of training materials related to service coordination processes.
- Facilitated communication between clients, service providers, and internal teams.
- Coordinated service schedules and appointments with clients.
- Handled incoming calls and inquiries from customers regarding services offered.
- Prepared and maintained accurate records and reports on services provided and client progress.
Student Loan Counselor
Mohela
Chesterfield, MO
04.2018 - 06.2021
- Documented calls and caller information in CLX software.
- Delivered excellent customer service with a positive and professional attitude.
- Addressed delinquencies and borrowers' problems by researching and resolving concerns.
- Achieved or exceeded an 85% quality assurance satisfaction rating on a consistent basis.
- Built borrowers' confidence by actively listening to concerns and giving appropriate feedback.
- Assisted in bringing borrowers accounts current via idr plans, forbearance's, deferment's, or alternate repayment plans
- Provided one-on-one counseling to students regarding financial aid program options and requirements.
- Identified valuable solutions for customers with credit problems.
- Provided comprehensive counseling services to students regarding their student loan options.
- Advised students on the various repayment options available for their loans.
- Prepared presentations about the advantages of different loan types for prospective borrowers.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Developed strategies to help borrowers manage their debt levels more effectively.
- Approved or denied loan applications and explained reasoning behind decisions.
- Evaluated applicants' creditworthiness before approving or denying requests for loans.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Maintained accurate records of all borrower communications in a secure database system.
- Set up debt payment plans based on client credit, income and assets.
- Analyzed credit reports to determine eligibility for loan consolidation or deferment.
- Researched and identified potential grants, scholarships, and other sources of funding.
Auditor/ Guest Relations
Six Flags Over Mid America
Eureka, MO
04.1988 - 10.2018
- Analyzed balance sheets for mistakes and inaccuracies.
- Verified accuracy of budgeting procedures by comparing actual figures against projected targets.
- Worked closely with management to discuss external audit results and action plans.
- Managed and trained team members to enhance audit department performance and increase operational efficiency.
- Identified and assessed areas of significant business risk and internal control weaknesses.
- Supported efficient accounting operations with high-quality administrative support.
- Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
- Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
- Ensured timely completion of all assigned tasks within set deadlines.
- Provided guidance on improving internal controls over business processes.
- Coordinated project materials and schedules, facilitated communication and prepared reports.
- Maintained accurate accounts for cash, fixed assets and other transactions.
- Conducted risk assessments to identify potential areas of fraud or non-compliance.
- Wrote reports, authored papers and organized supporting documentation.
- Interacted regularly with clients to discuss audit progress, findings, and recommendations.
Senior Sales Executive
Sotel Systems
Maryland Heights, MO
09.1993 - 09.2012
- Provided, sold, and administered voice and data services to interconnects and wholesalers.
- Administered actions to cross-sell and up-sell services to current customers.
- Developed strong, qualifying vendor relationships while purchasing equipment for sales orders.
- Provided exceptional customer service with prompt responses to their quotes, or any account disputes they might have.
- I obtained at least 80% of my quotas set over the past 20 years, with all net profits being between 39% and 43%.
- Learned valuable experience in working in fast-paced environments with deadlines to meet.
- Increased education with phone, fax, and email capabilities.
- Attended industry events, conferences, and tradeshows to network and generate new business leads.
Education
Bachelor of Science - Marketing Management, Computer Information Systems
Missouri State University
Springfield, MO, USA01.1990
Skills
- Effective time management skills
- Strong knowledge of typing, faxing, and answering phones
- Proficient in Microsoft Word, Excel, PowerPoint, and current technology
- Great attitude, and excellent communication skills
- Data entry proficiency
- Queue management
- Team player
- Multi-task management
- Ability to work under stress, and meet deadlines
- Insurance authorizations
- Patient registration
- Medical terminology
- Claims handling and coverage verification
- Caring
- Empathetic
- Registration
- Scheduling
- Check-in coordination
- Payment collection
- Workflow optimization
References
Available upon request
Timeline
Patient Service Representative
BJC Convenient Care
11.2022 - Current
Service Coordinator
Disability Resource Connection
06.2021 - 09.2021
Patient Service Coordinator
Cora Physical Therapy
05.2021 - 05.2023
Student Loan Counselor
Mohela
04.2018 - 06.2021
Senior Sales Executive
Sotel Systems
09.1993 - 09.2012
Auditor/ Guest Relations
Six Flags Over Mid America
04.1988 - 10.2018
Insurance Agent
Bankers Life Insurance
04.1988 - Current
Bachelor of Science - Marketing Management, Computer Information Systems
Missouri State University
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