Samantha Medina
Cashier
Fullerton,CA
Summary
I am hard working, dedicated, skilled with technical ,clerical patient support and strong organizational management skills. Excellent ability to communicate clearly and effectively to patients, staff and across departments
Overview
18
18
years of professional experience
Work History
Radiology Scheduler/PETCT Coordinator
Sharp Rees-Stealy
San Diego, Calif
07.2017 - Current
- Provided outstanding Customer service to new and long-standing patient by attending closely to concerns and developing solutions
- Documented conversation with customer to track request, problems and solutions
- Answers and schedule 200+ callers per week for CT/MRI department by making sure patient is scheduled and prepped for their exams
- Over see PET/CT department by making sure patient is schedule and prepped for their exams
- Working closely with Oncology groups within Sharp to Schedule newly diagnosed Breast Cancer Patient's within short time frame
- Maintained patient confidentiality and privacy at all times according to policies and regulations to help patients feel secure and comfortable with interactions within the department
- Obtain authorizations and benefit information if needed for each patient
- Work in front office checking patient for their exams and collection of co-pays when help is needed
MRI Tech Assistant
St.Joseph Mission Hospital
Mission Viejo, California
06.2016 - 07.2017
- Monitored and managed inventory and supply levels of sterile and non-sterile items, like contrast materials, catheters, films and chemicals to reorder and restock
- Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA
- Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation
- Processed, labeled and organized diagnostic images to match with patient records
- Assisted Anesthesiologists by prepping MRI room and supplies for all Sedations of Pediatric and Adult Cases
- Worked closely with Reps for Pacemakers and making sure they are MRI compatible by obtaining Implant cards and/or calling the manufacture of device
- Worked together with MRI Techs and Doctor's office to add into INPATIENT schedule to do STAT exams
- Worked with Synapse to get information on previous exams and any medical implanted devices
Patient Representative
Anaheim Hills Imgaing Center
Anaheim Hills, California
01.2014 - 06.2016
- Answer High Call Volume for ultrasound, MRI & Input X-Rays on a walk-in bases
- Get insurance benefits and Authorization if needed for each patient
- Work front desk by greeting patients and checking them in for their Radiology exams
- Informed patients of excessive wait times and offered to reschedule appointments
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Balanced deposits and credit card payments each day
Patient Coordinator
Dr. Jeremy Kaslow
Santa Ana, California
05.2012 - 06.2013
- Handled the front desk ensuring that all patients were checked in and seated
- Provided excellent customer service and answered a heavy phone volume
- Excellent in multi-tasking different tasks given to me
- Patiently worked with medically challenged (Autism) and difficult patients
- Called in all prescriptions to patients pharmacies
- Reviewed new patient packages, ensured that all the proper forms were included in pat ient files
- Confirmed all patients two days prior to thier appointment kept office running smoothly and effciently
Out of Country
Break
03.2009 - 04.2012
Medical Assistant/Phlebotomy Technician
Dr.Jeremy Kaslow
Santa Ana, California
01.2006 - 12.2008
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Maintained detailed records of test results by entering data and patient information into computer
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Sanitized, restocked and organized exam rooms and medical equipment
- Directed patients to examining rooms and coordinated transportation assistance as necessary
- Collected histories, vitals and current compliants via patient interviews
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Accurately labeled vacutainer tubes with patient name, date and time of collection
Education
High School Diploma -
Louise Lake High School
Garden Grove1994
Medcial Assistant Certificate -
Brymen College
AnaheimState Certified Phlebotomist -
U.S. College
Santa AnaSkills
- Planning and scheduling
- Team Player
- Excellent in multi-tasking
- Crisis Management
- Excellent Customer Sevice
- Bilingual (English/Spanish)
- Excellent Customer Service
Timeline
Radiology Scheduler/PETCT Coordinator
Sharp Rees-Stealy
07.2017 - Current
MRI Tech Assistant
St.Joseph Mission Hospital
06.2016 - 07.2017
Patient Representative
Anaheim Hills Imgaing Center
01.2014 - 06.2016
Patient Coordinator
Dr. Jeremy Kaslow
05.2012 - 06.2013
Out of Country
Break
03.2009 - 04.2012
Medical Assistant/Phlebotomy Technician
Dr.Jeremy Kaslow
01.2006 - 12.2008
High School Diploma -
Louise Lake High School
Medcial Assistant Certificate -
Brymen College
State Certified Phlebotomist -
U.S. College
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