Alana Folsom

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Assessed employee performance and developed improvement plans.
• Engaged employees in business processes with positive motivational techniques.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
• Boosted sales and customer loyalty through incentive programs.
• Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
• Submitted loan applications to underwriter for verification and recommendation.
• Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
• Generated financial and operational reports to assist management with business strategy.
• Launched new training program to boost employee skills and staff retention rate.
• Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.
• Supported financial director with special projects and additional job duties.

Dual managed for the last two years both the Monroeville and Brewton branches

• Owner/Operator of an upscale whimsical children's boutique which included managing three employees, attending seasonal markets to order clothing, managing sales budgets, designing marketing, and providing retail customer service.

• Led an office staff of four doing various jobs which included performing orientation for 500+ employees for ten McDonald's restaurants, ordering and distributing uniforms for all restaurant employees, answering calls, and assisting restaurant applicants
• Managing requires working with Quickbooks Pro, writing checks for invoices as well as managing all of the restaurants bank accounts, producing payroll for 500+ employees, preparing sales tax forms for the business, as well as conducting various administrative assistant tasks.

• Worked as a teller assisting customers with various monetary needs, managed a money drawer, counted the vault regularly, assisted customers with safety deposit boxes, and traveled to other local banks for money exchanges.