Alana Gaffney
Summary
Dedicated to anticipating needs and providing exceptional service, creating a welcoming, comfortable atmosphere. With a strong focus on customer satisfaction, consistently goes above and beyond to exceed expectations. By leveraging attention to detail and excellent communication skills, ensures that needs are met with efficiency and professionalism.
Overview
30
30
years of professional experience
Work History
Front End Manager/Head Hostess
Vito's Restaurant
03.2023 - 01.2025
- Supervised and coordinated front of house team, to include recruiting new staff, developing policies and guidelines to maintain the consistent and outstanding quality of service guests have come to expect
- Ensured temperature, health sanitation protocols, and monitored restaurant for potential safety hazards
- Handled guest inquiries and concerns to include accurate reservations, timely seating, and other guest comforts from arrival to departure
- Collaborated with kitchen staff, servers, and ancillary wait staff so as to reduce unnecessary demands on any one of the service areas and provided a balanced flow, increasing both guest and staff satisfaction
Front Desk Administration/Supervisor
Cockeysville Opticians and Eye Care Pediatric Eye Care of Maryland
08.2018 - 04.2022
- Hired and trained new employees. Scheduled and supervised employees for the main office and for satellite offices
- Maintained accurate records of departmental expenses and budget allocations, ensuring financial accountability and a strong working relationship with suppliers and vendors
- Scheduled various types of patient appointments with the appropriate doctor or optician, allowing for enough time for each type of exam
- Ensured efficient check out process, verified correct and complete insurance information based on the expected or confirmed diagnosis code, securing timely payments to the practice and reducing patient healthcare cost
- Established doctors orders are understood, furthering increasing patient confidence, health, and retention
Administrator and Treasurer
BRANCH
06.2011 - 01.2019
- Set up and managed the organization's website
- Managed accounts payable and receivable and payroll
- Negotiated facility rates, collected fees, managed venue accessibility
- Formulated policies and procedures to ensure with Baltimore County and Maryland State Law
Model United Nations Facilitator
01.2015 - 06.2018
- Lead young adults to be global citizens by immersion in the United Nations system of rules and procedures
- Taught effective negotiation, writing and research techniques
- Assisted students' participation at the Dept
- Of State Model UN conferences
Management Team
06.2012 - 06.2018
- Formulated policies and procedures
- Organized monthly educational events for over 200 families
- Negotiated facility rates, collected fees, managed venue accessibility
- Held reviews with families
- Ensured compliance with Maryland State law
Education
Associate of Science - Nursing, RN
Montgomery College
Takoma Park, Maryland12.2001
Behavioral and Social Science -
University of Maryland University College
College Park, Maryland09.1999
Skills
- Promotes interdepartmental teamwork
- Process improvement strategies
- Skill development and staff oversight
- Motivated to efficiently achieve goals
- Conflict resolution
Certification
- Registered Nurse, Inactive
- Certified Professional Biller
- Certified Physician Practice Management
Previous Work Experience
Branch - Administrator, Treasurer
Washington Adventist Hospital - RN
ManuLife Financial - New Business Underwriter
Benefits Agency Group - Office Manager
Timeline
Front End Manager/Head Hostess
Vito's Restaurant
03.2023 - 01.2025
Front Desk Administration/Supervisor
Cockeysville Opticians and Eye Care Pediatric Eye Care of Maryland
08.2018 - 04.2022
Model United Nations Facilitator
01.2015 - 06.2018
Management Team
06.2012 - 06.2018
Administrator and Treasurer
BRANCH
06.2011 - 01.2019
Associate of Science - Nursing, RN
Montgomery College
Behavioral and Social Science -
University of Maryland University College
Similar Profiles
Madison FranklinMadison Franklin
Server at Vito's Italian RestaurantServer at Vito's Italian Restaurant
Lisa MaillouxLisa Mailloux
Bartender/Restaurant Front of House Manager at Vito's Italian RestaurantBartender/Restaurant Front of House Manager at Vito's Italian Restaurant
CHASE KELLISONCHASE KELLISON
Assistant Manager at Vito's Italian Restaurant, IncAssistant Manager at Vito's Italian Restaurant, Inc
Alyssa WebbAlyssa Webb
Front-End Manager/Hostess/To-Go Specialist at UVA Ristorante ItalianoFront-End Manager/Hostess/To-Go Specialist at UVA Ristorante Italiano
Marsha SparksMarsha Sparks
HEAD BUYER FRONT END MANAGER at COOKS INCHEAD BUYER FRONT END MANAGER at COOKS INC