Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Alana Garcia

Downey ,CA

Summary

Dynamic Medical Assistant with proven expertise at Castellanos Family Practice in patient care coordination and insurance eligibility verification, authorizations and referrals. Skilled in EMR systems and fluent in Spanish, I excel in building patient relationships and streamlining office operations with customer service needs,

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Assistant

Castellanos Family Practice
12.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Assisted members with Health Care option forms, Change providers, Health plan changes and disenrollment forms. including Medical exemption forms.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Improved clinical workflow with introduction of electronic health records system. (NextGen)
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Receptionist Clerk

Zerenity Zen Massage Spa
01.2022 - 07.2022
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained a welcoming environment for visitors with a clean, organized reception area.
  • Reduced wait times for callers through prompt answering of multiline phones and efficient call transfers to appropriate personnel.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Answered central telephone system and directed calls accordingly.

Education

Medical Assistant Degree - Medical Assistant

American Career College
01-2024

General Education

Sacred Heart of Jesus High School
Lincoln Heights
05-2019

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • EMR / EHR
  • Clinical documentation
  • Insurance authorizations
  • Data entry
  • Electronic medical records
  • Insurance verification
  • Patient care coordination
  • Fluent in Spanish
  • Patient relations

Accomplishments

  • H.S. Honor Roll
  • Honor Roll Award

    • Medical Terminology/Transcription

    Clinical Procedures

    Medical Assistant roles

    Medical Office Business Procedures

Certification

Medical Assistant degree

Languages

Spanish
Native or Bilingual

Timeline

Medical Assistant

Castellanos Family Practice
12.2023 - Current

Receptionist Clerk

Zerenity Zen Massage Spa
01.2022 - 07.2022

Medical Assistant Degree - Medical Assistant

American Career College

General Education

Sacred Heart of Jesus High School

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Alana Garcia